Restaurant Manager

Ontario Trillium Foundation; Toledo (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Flexible Schedule

Health Insurance

Cash tips to take home daily

Aggressive Pay

Free Specialty Beverage/Meal during shift

Discounts even when you're not working

Performance based bonuses

Room to grow from within

Job summary

Ontario Trillium Foundation is seeking a Restaurant Manager for Dunkin’ Donuts in Toledo, Ohio. The successful candidate will develop a dedicated team to provide excellent guest experiences and manage profitable sales. Responsibilities include hiring and training staff, ensuring brand standards, and driving sales through effective operational procedures. Candidates must have supervisory experience and a passion for people, and should possess a high school diploma or equivalent. Opportunities for career growth are available.

Qualifications

• Proven restaurant, retail, or supervisory experience.
• Ability to express oneself clearly in English, both verbally and in writing.
• Must be dependable and responsible.

Responsibilities

• Develop a team that delivers great guest experiences.
• Promote a team environment and provide coaching and feedback.
• Ensure guest satisfaction and drive sales through effective operations.

Skills

Passion for people

Dependability

Verbal and written communication

Math and financial management

Restaurant, retail, or supervisory experience

At least 19 years of age

High school diploma or equivalent

Education

High school diploma or equivalent

Job description

Benefits

• Flexible Schedule, No late nights
• Health Insurance
• Cash tips to take home daily
• Aggresive Pay
• Free Specialty Beverage/Meal during shift
• Discounts even when you're not working
• Performance based bonuses
• Room to grow from within as many new locations are in development currently or the existing ones

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities Include

Team Environment

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction

• Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability

• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Passion for people
• Dependability
• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 19 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.