Manager

Ontario Trillium Foundation; Paxton (MA); On-site; USD 45,000 - 75,000; Full time

Job summary

Dunkin' Donuts in Paxton, MA is seeking a Restaurant Manager to lead a dedicated team in delivering great guest experiences and driving top-line sales. You will oversee operations in line with Dunkin' standards and complete ServSafe certification.

The role emphasizes coaching, staffing, cost control, and maintaining brand quality across all shifts. Strong communication and a customer-focused mindset are essential.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Math and financial management skills are required.
• Restaurant, retail, or supervisory experience is preferred.
• Must be at least 18 years old where applicable.
• High school diploma (or equivalent) required.

Responsibilities

• Team Environment – Hire, train, and develop staff; manage staffing levels to meet guest needs; provide coaching and feedback.
• Operations Excellence for Guest Satisfaction – Prioritize guests, model exceptional service, ensure Brand standards and trainings are followed, complete ServSafe certification.
• Profitability – Drive sales through standards and marketing initiatives; manage labor and food costs, ensure safety and cleanliness.

Skills

Verbal & written English

Math & finance

Restaurant/retail experience

Age 18+

High school diploma

Job description

RESTAURANT MANAGER

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities Include:

• Team Environment- Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.
• Operations Excellence for Guest Satisfaction- Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.
• Profitability- Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.