Manager

Ontario Trillium Foundation; Rutland (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Restaurant Manager in Rutland, Massachusetts, to lead a dedicated team in delivering exceptional guest experiences and achieving profitable sales. Responsibilities include staffing, training, and operational excellence in adherence to Dunkin’ Donuts standards. Candidates should possess strong communication skills, financial management capabilities, and a high school diploma. This role emphasizes guest satisfaction and effective team collaboration, offering the opportunity to drive business results.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Experience in restaurant, retail, or supervisory roles.
• Must be at least 18 years of age.

Responsibilities

• Promote a team environment by fostering respect and communication.
• Drive sales through effective execution of restaurant standards.
• Ensure guest satisfaction through exceptional service.

Skills

Verbal and written communication skills (English)

Math and financial management

Restaurant, retail, or supervisory experience

Minimum age of 18

High school diploma (or equivalent)

Education

High school diploma or equivalent

Job description

Restaurant Manager

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities

Team Environment

Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction

Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability

Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.