Restaurant Manager: Lead Service & Guest Experience

Mex 1 Coastal Cantina; Charleston (WV); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Positive work environment

Flexible schedules

Paid time off

Health insurance

Dental insurance

Vision insurance

Employee discount on food

Job summary

Mex 1 Coastal Cantina in the United States is hiring a full-time Restaurant Manager. You will lead service excellence, guide training for service and kitchen staff, and ensure safety, sanitation and consistency with Mex1 standards.

Create a welcoming atmosphere that invites guests to return. Our crew enjoys a positive work environment, flexible schedules and benefits including health, dental and vision insurance, plus employee discounts.

Responsibilities

• Seeks out and uses service-related guest feedback and takes appropriate action to continually improve the level of service, drive overall guest satisfaction, increase return visits and reduce guest complaints.
• Develops and implements plans to continually improve guest satisfaction in the areas of server attentiveness and table cleanliness.
• Concentrates on training service and kitchen personnel, to continually improve the guest experience.
• Ensures safety, sanitation and security guidelines are followed at all times and immediately resolves any items identified in inspections.
• Reinforces suggestive selling/menu journey behaviors by ensuring that guests are invited to starters, side orders, beverages and desserts as part of the Mex1 dining experience.
• Is responsible for maintaining the Mex1 Coastal Cantina standards of products, services and quality.
• Creates and fosters a culture to make margaritas and craft cocktails an integral part of every guest’s dining experience.
• Creates an atmosphere/vibe that ensures guests to feel welcome and wish to return.

Job description

Mex 1 Coastal Cantina in the United States is hiring a full-time Restaurant Manager. You will lead service excellence, guide training for service and kitchen staff, and ensure safety, sanitation and consistency with Mex1 standards.

Create a welcoming atmosphere that invites guests to return. Our crew enjoys a positive work environment, flexible schedules and benefits including health, dental and vision insurance, plus employee discounts.