Restaurant Manager: Lead Guest Experience & Team Growth

The Cheesecake Factory Incorporated; Austin (TX); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

Medical, dental and vision

Company-paid life insurance

Disability insurance

Paid time off

Health Savings Account

401k with company match

Tuition assistance

Next day pay

Employee assistance programs

Job summary

North Italia in Austin, part of The Cheesecake Factory Incorporated, is seeking a Restaurant Manager to lead high‑volume operations with guest‑centered hospitality. You will manage shifts, schedule and plan, and partner with the kitchen to ensure prep levels and food quality meet our standards.

Successful candidates embrace continuous improvement, coach and develop the team, and run the restaurant with owner‑level accountability. Experience in full‑service management is required.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Demonstrated working understanding of business operations and financials.
• Strong communication skills.
• Dependable, reliable, and motivated.
• Able to work ten-hour plus shifts and stand for extended periods.
• Must be able to work closing shifts, weekends and holidays.

Responsibilities

• Manage shifts, scheduling, and planning.
• Understand flavors, aromas, and characteristics of food ingredients and wines to ensure the highest standard in guest experience.
• Handle on-the-fly requests with ease and poise creating a calm and positive work environment.
• Foster an environment of continuous learning, open and honest feedback, and corrective action as needed.
• Actively work the floor with an ability to anticipate opportunities to improve service, help the team, and create efficiencies in table turns.
• Work directly with the kitchen team to evaluate prep levels and food quality prior to each shift.
• Be responsible for running the restaurant as if an owner.

Skills

Restaurant management

High-volume operations

Communication skills

Customer service orientation

Tools

POSitouch

Crunchtime

OpenTable

Job description

North Italia in Austin, part of The Cheesecake Factory Incorporated, is seeking a Restaurant Manager to lead high‑volume operations with guest‑centered hospitality. You will manage shifts, schedule and plan, and partner with the kitchen to ensure prep levels and food quality meet our standards.

Successful candidates embrace continuous improvement, coach and develop the team, and run the restaurant with owner‑level accountability. Experience in full‑service management is required.