Restaurant Manager: Lead Guest Experience & High-Volume Ops

The Cheesecake Factory Incorporated; Cerritos (CA); On-site; USD 71,000 - 75,000; Full time

Benefits offered by this job

Medical, dental and vision

Life insurance

Short-term disability

Long-term disability

Paid time off

Health Savings Account

401k with company match

Tuition assistance

Next-day pay

Employee assistance programs

Job summary

North Italia, part of The Cheesecake Factory Incorporated, is hiring a Restaurant Manager in Cerritos, CA. The role focuses on running the restaurant with ownership mindset, managing shifts, and ensuring guest satisfaction in a high-volume setting.

We offer comprehensive benefits including medical, dental, vision, life insurance, disability coverage, PTO, an HSA, a company match 401(k), tuition assistance, and access to next-day pay.

Qualifications

• 2+ years of full-service, high-volume restaurant management experience.
• Demonstrated understanding of business operations and financials.
• Strong communication skills.
• Dependable, reliable, and motivated.
• Able to work extended shifts, including closing, weekends and holidays.
• Experience with POS systems is a plus.

Responsibilities

• Manage shifts including scheduling, daily decision making, and planning.
• Understand flavors, aromas, and characteristics of food and wine to ensure guest experience.
• Handle on-the-fly requests with poise to maintain a calm work environment.
• Coach, lead, and develop the restaurant team for continuous improvement.
• Work on the floor with the kitchen team to monitor prep levels and food quality.

Skills

Communication skills

Leadership

Dependable

Shift flexibility

Tools

POSitouch

Crunchtime

Open Table

Job description

North Italia, part of The Cheesecake Factory Incorporated, is hiring a Restaurant Manager in Cerritos, CA. The role focuses on running the restaurant with ownership mindset, managing shifts, and ensuring guest satisfaction in a high-volume setting.

We offer comprehensive benefits including medical, dental, vision, life insurance, disability coverage, PTO, an HSA, a company match 401(k), tuition assistance, and access to next-day pay.