Restaurant Manager - Jake's

Loews Hotels & Co; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

One free meal per shift

Free theme park access

Job summary

Loews Hotels & Co is seeking an experienced Director of Food and Beverage at Loews Royal Pacific Resort in Orlando. You will oversee multiple outlets, plan staffing, training, scheduling, and ensure quality service that exceeds guest expectations.

You will lead a team with 5–7 years of progressive F&B leadership, manage labor costs, and collaborate with the Executive Chef to deliver memorable dining experiences in a high-volume environment.

Qualifications

• Five to seven years progressive leadership experience in hotel or free standing quality food service operation.
• Effective management, leadership, organizational and communication skills.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests.

Responsibilities

• Maintain outlet staffing levels to optimize performance.
• Represent the Director of Food and Beverage in their absence.
• Ensure adherence to department policies and hotel guidelines.
• Oversee labor costs and scheduling to keep within budgets and forecasted targets.
• Interact with guests to ensure satisfaction and dining enjoyment.
• Coach, train and develop outlet staff to meet Loews standards.

Skills

Leadership

Team leadership

Organizational skills

Communication

Guest service

Job description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our ”power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Loews Royal Pacific ResortJoin the ‘ohana' at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.This position is responsible for assisting the Director of Food and Beverage in the overall management of the respective outlets to include; planning, organizing, directing and coordinating all outlet activities to ensure efficient operation of department, staffing, training, scheduling of employees; that a quality product which exceeds the guests expectations and hotel standards is delivered in a friendly and professional manner.Essential Functions and ResponsibilitiesMaintains outlet staffing levels so as to provide for optimal performanceRepresents the Director of Food and Beverage in his/her absenceEnsures adherence to departmental and Loews Hotels guidelines, policies and proceduresResponsible for smooth, efficient, cost effective operation of outlets to include labor management, supervision of all aspects of service, inventory controlPersonally supervises outlet activities to ensure quality production/delivery of product/serviceInteracts with guests frequently to ensure satisfaction and enjoyment of dining experiencePrepares all department storeroom requisitions, ensures operational costs are kept within forecasted budgetary guidelinesReviews daily payroll report, controls daily labor costs by reducing staff as business activity diminishesCommunicates daily with Executive Chef or Sous Chef in charge, providing current information on reservations, large parties or VIP's expectedInterviews, trains, appraises, coaches, counsels and disciplines departmental personnel according to Loews standardsFollows New Hire Training and ongoing Star Service Competency program in accordance with hotel policyEvaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve sameCoaches, counsels, retrains employees as needed to ensure superior levels of performanceAttends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events and maintain effective communications with other departments in the hotelAttends departmental meetings as required to communicate effectively with all outlet personnel to ensure that they are kept current on pertinent hotel information and activitiesEvaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performanceVisible and working the floor of the restaurant during peak food service times while maintaining constant communication with the bar and room serviceOther duties as assignedSupportive Functions and ResponsibilitiesPromotes and applies teamwork skill at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, Friendly, and helpful to guests, management and fellow employeesAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standardsAddresses guests by their names at all timesIs friendly, sincere, and professional to make guest(s) feel importantQualificationsThorough knowledge of all matters related to the proper administration of ”up-scale” food service operations.Five to seven years progressive leadership experience in hotel or free standing ”quality” food service operation required.Effective management, leadership, organizational and communication skills required.Proven experience working in high-volume Food and Beverage operations preferred.Strong organizational skills.Excellent guest service skills.Ability to communicate effectively in English verbally and written with team members, leaders and guests required.Must be able to work a flexible schedule, nights, weekends and holidays as required.Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.