Restaurant Manager II

Career Site Brand; Florida; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Matching 401K

Employee Assistance Program (EAP)

PTO - Paid Time Off

Travel benefits & discounts (ClubGo)

Tuition reimbursement

Job summary

Holiday Inn Club Vacations at Orange Lake Resort in Kissimmee, FL, seeks a Restaurant Manager II to lead the food & beverage and retail outlets, acting as guest advocate and advising the General Manager.

The role focuses on delivering the branded guest experience, mentoring frontline staff, and balancing budget goals with exceptional service for family travelers.

Qualifications

• High School Diploma or GED; four-year college degree preferred.
• 3 years customer-facing service/hospitality.
• 2 years leading front-line staff.
• Strong verbal and written communication skills.
• Novice level mastery of Microsoft Office products.
• Must be at least 21 years of age with four years of driving experience and a valid driver's license.
• Must meet company motor vehicle record requirements.

Responsibilities

• Develop PDPs and coach staff to deliver branded guest experiences.
• Analyze staffing and resources to meet performance targets and budgets.
• Promote brand culture and mentor teams to uphold brand standards.
• Execute guest engagement strategies in food & beverage and retail operations.
• Develop departmental budgets and allocate resources to meet financial goals.

Skills

Customer service

Staff leadership

Communication

MS Office

Education

HS Diploma or GED

Bachelor’s degree preferred

Job description

Orange Lake Resort
Kissimmee, FL 34747, USA

Description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

POSITION DESCRIPTION:

The Restaurant Manager II will be responsible for bringing the brand promise to life in all the resort amenities and outlets. The role serves as guest advocate and key advisor to the General Manager and leads the operation of food & beverage and retail outlet departments. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

COMPANY BENEFITS:

• Matching 401K
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacationsthrough our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Development of PDPs, evaluation and active coaching to develop Brandhearted guest facing amenity delivery staff. Demonstrate a culture of learning and mentorship for continual performance development.
• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning.
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
• Execute predefined guest engagement strategies, standards and programs through daily management practices within food & beverage and retail operations to create fun and immersive experiences for the entire family.
• Development of departmental budgets and allocation of resources to meet financial goals.

QUALIFICATIONS:

• High School Diploma or GED equivalent required. Four year college degree preferred
• 3 years customer facing service/hospitality
• 2 years leading front line staff
• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
• Demonstrated professional verbal and written communication and presentation skills
• Novice level mastery of Microsoft Office products
• Must be at least 21 years of age, have four years of driving experience and a valid driver's license
• Must be able to meet company motor vehicle record requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.