Restaurant Manager II

Holiday Inn Club Vacations; Orlando (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental & Vision

Matching 401K

Growth & Developmental Opportunities

EAP – Employee Assistance Program

PTO - Paid Time Off

Travel Benefits, Discounts & FREE Vac;

Tuition Reimbursement & Continuing Ed

Outstanding Company Culture

Job summary

Holiday Inn Club Vacations Incorporated seeks a Restaurant Manager II to bring the brand promise to life across resort amenities and outlets. You will serve as guest advocate and advisor to the General Manager, leading food & beverage and retail operations to deliver the branded guest experience.

The role emphasizes coaching, staff development and adherence to brand standards to maximize guest satisfaction and engagement across the family friendly properties.

Qualifications

• High School Diploma or GED required; four year college degree preferred.
• 3 years customer facing service/hospitality experience.
• 2 years leading front line staff.
• Demonstrated ability to anticipate, prevent and solve complex problems in a fast-paced setting.
• Demonstrated verbal and written communication and presentation skills.
• Novice level mastery of Microsoft Office products.
• Must be at least 21 years old, have four years of driving experience and a valid driver's license.
• Must be able to meet company motor vehicle record requirements.

Responsibilities

• Development of PDPs, evaluation and coaching to develop guest-facing staff; mentor for continual performance development.
• Analyze and adjust staffing, performance targets and resources to achieve results; manage engagement plans and succession planning.
• Promote a brand culture and model brand behaviors while balancing budget goals with team and brand success.
• Execute guest engagement strategies within food & beverage and retail operations to create engaging experiences for families.
• Develop departmental budgets and allocate resources to meet financial goals.

Skills

Customer facing service

Team leadership

Communication skills

Education

High School Diploma or GED

Four year college degree

Tools

Microsoft Office

Job description

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

POSITION DESCRIPTION:

The Restaurant Manager II will be responsible for bringing the brand promise to life in all the resort amenities and outlets. The role serves as guest advocate and key advisor to the General Manager and leads the operation of food & beverage and retail outlet departments. Success in this role is measured primarily by onsite and post-stay guest survey responses evaluating the quality of the amenity and engagement offerings.

COMPANY BENEFITS:

• Comprehensive Medical, Dental & Vision Benefits
• Matching 401K
• Growth & Developmental Opportunities
• EAP – Employee Assistance Program
• PTO - Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

ESSENTIAL DUTIES AND TASKS:

• Development of PDPs, evaluation and active coaching to develop Brandhearted guest facing amenity delivery staff. Demonstrate a culture of learning and mentorship for continual performance development.
• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Manage department engagement plans, talent review and succession planning.
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards. Actively model the brand behaviors in all aspects of the business. Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
• Execute predefined guest engagement strategies, standards and programs through daily management practices within food & beverage and retail operations to create fun and immersive experiences for the entire family.
• Development of departmental budgets and allocation of resources to meet financial goals.

QUALIFICATIONS:

• High School Diploma or GED equivalent required. Four year college degree preferred
• 3 years customer facing service/hospitality
• 2 years leading front line staff
• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver consistently high-quality results in a fast paced setting
• Demonstrated professional verbal and written communication and presentation skills
• Novice level mastery of Microsoft Office products
• Must be at least 21 years of age, have four years of driving experience and a valid driver's license
• Must be able to meet company motor vehicle record requirements