Restaurant Manager / Dining Room Manager

Boston Symphony Orchestra; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Sodexo Live! is seeking a Restaurant Manager / Dining Room Manager to oversee operations for the Boston Symphony Orchestra venues in Boston and Tanglewood.

The role includes hands-on leadership, staff management, and driving guest satisfaction across events from September to mid-June and mid-June to August at Tanglewood. Responsibilities include coordinating reservations, staff scheduling, training, allergen communication, and ensuring safety, sanitation, and regulatory compliance.

Qualifications

• Minimum 2 years in a leadership role in food and beverage.
• Experience in venue catering or multi-site operations.
• Knowledge of Health Department requirements and safety standards.

Responsibilities

• Oversee day-to-day restaurant and dining room operations.
• Manage guest reservations by phone and online.
• Develop staff schedules to ensure proper coverage.
• Train and coach service team to maintain high standards.
• Lead pre-shift meetings and communicate daily priorities.
• Ensure allergen information is accurate and staff are informed.
• Promote daily specials and beverage pairings.
• Collaborate with team to enhance guest experience.

Skills

Leadership experience

Large staff management

Food safety & sanitation

MS Office proficiency

Tools

MS Office

Job description

Job Listing: Restaurant Manager / Dining Room Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.

Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Location

We are seeking an experienced Restaurant Manager / Dining Room Manager to help oversee the Boston Symphony Orchestra and Tanglewood.

Please note that this role requires seasonal travel. You will be based at the Boston Symphony Orchestra from September through mid-June, then relocate to Tanglewood from mid-June through August. Shared housing is provided during your time at Tanglewood.

Unit Descriptions

Boston Symphony Orchestra (BSO)

The Boston Symphony Orchestra is one of the world’s leading orchestras, known for its exceptional musical performances, rich history, and commitment to arts and culture. Founded in 1881, the BSO reaches audiences through performances at Symphony Hall in Boston and Tanglewood, as well as educational programs, community initiatives, recordings, and tours. The organization brings together world-class musicians, artists, and staff to create memorable experiences for audiences throughout the year.

Tanglewood

Tanglewood is the celebrated summer home of the Boston Symphony Orchestra, located in the scenic Berkshire Hills of western Massachusetts. Since 1937, Tanglewood has welcomed hundreds of thousands of visitors each summer for performances by the Boston Symphony Orchestra, Boston Pops, and renowned guest artists. In addition to its world-class concerts, Tanglewood offers music education and cultural programming, creating a vibrant seasonal destination that combines live entertainment, beautiful outdoor surroundings, and exceptional guest experiences.

Principal Function

The Restaurant Manager will provide hands‑on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The Restaurant Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.

The Restaurant Manager will plan and prepare according to anticipated guest attendance and client expectations, will provide hands‑on management and oversight, and will direct and support post‑event activities, reconciliation and reporting.

The Restaurant Manager will establish daily priorities and will direct the on‑going activities of front of house and back of house staff to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications.

Essential Responsibilities

• Manage the day‑to‑day operations of an independent restaurant and dining room facilities.
• Manage guest reservations by phone and online platforms.
• Develop and maintain staff schedules to ensure appropriate coverage.
• Train, coach, and support the service team to maintain high service standards.
• Oversee host staff and ensure a welcoming, organized guest arrival experience.
• Lead pre‑shift meetings to review daily service expectations, menu updates, and operational priorities.
• Communicate allergen information and ensure staff are knowledgeable about dietary restrictions and guest needs.
• Develop and promote daily specials, beverage pairings, and menu recommendations.
• Collaborate with the team to enhance the guest experience and ensure smooth restaurant operations.

Qualifications/Skills

• A minimum of 2 years of previous leadership experience within a diverse food and beverage environment, to include management of a large staff and focus on exceptional client and customer service.
• Venue catering/Restaurant experience and multi‑site experience strongly preferred.
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Technologically savvy, with high proficiency in all Microsoft Office programs.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly‑quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.