Restaurant Manager (Dairy Queen)

Workstream; Albemarle (NC); On-site; USD 42,000 - 70,000; Full time

Job summary

Refuel is seeking a Restaurant Manager for an assigned location in North Carolina. You will lead daily restaurant operations, drive guest satisfaction, and manage a team to ensure efficiency and compliance.

The role is full-time, with flexible hours including evenings and some holidays. Travel up to 10% may be required, and you will be accountable for inventory control, safety standards, and accurate daily financial close.

Qualifications

• Food service/safety experience.
• Good leadership, communication, and team-building skills.
• Two years’ experience managing a quick-service restaurant.
• Valid driver’s license.
• Must be able to lift 50 pounds.
• Must travel up to 10%.
• Flexible availability including evenings, weekends, and some holidays.

Responsibilities

• Ensure customers have a great guest experience with hot, fresh, delicious products.
• Manage and develop employees, ensuring cleanliness and professional appearance.
• Maintain cleanliness of the facility and equipment.
• Enforce food safety standards.
• Handle customer complaints and escalate when needed.
• Rotate and store perishables to maintain freshness and minimize spoilage.
• Actively recruit and staff to meet budgeted hours without overtime.
• Control inventory to reduce shortages.
• Balance daily close-out paperwork and conduct weekly cash audits.
• Count merchandise on receipt and follow Vendor Check In policy.
• Adhere to company policies and employee handbook.

Skills

Food safety

Leadership

Communication

Team-building

Education

2 years’ QSR management experience

Job description

Job Title: Restaurant Manager

Reports To: District Manager, QSR

FLSA Status: Salary Exempt

Role Type: Full-time

Working Location: Assigned Restaurant

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary

As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant in driving the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

Job Duties and Responsibilities

• Ensure our customers have great guest experience, by ensuring our products are hot, fresh and delicious.
• Manage and develop employees in the restaurant and ensure they are clean and neat in appearance.
• Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)
• Ensures all employees are upholding strict food safety standards.
• Navigate customer complaints with grace and **escalate** complaints as necessary to the District Manager, QSR if unresolved.
• Ensure perishable products are properly rotated and stored to maintain freshness, avoid cross-contamination, and minimize spoilage.
• Actively recruit, interview, and staff store with the required number of employees to operate at budgeted hours without overtime or over-budget exceptions.
• Responsible for controlling inventory to maintain inventory shortage performance (at less than 1.0% short to merchandise sales).
• Compiles, inputs, reconciles, and balances each component of the daily close-out paperwork as well as completes end-of-the-day accounting by 8:00 am. Conduct cash audit weekly.
• Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store.
• Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook.
• This description reflects management’s assignment of essential functions: it does not prescribe all tasks that may be assigned.

This description reflects management’s assignment of essential functions: it does not prescribe all tasks that may be assigned.

Knowledge, Skills, and Abilities

• Have the physical ability to perform all duties of a restaurant team member regularly.
• Food service/safety experience.
• Good leadership, communication, and team-building skills.

Education and Experience

• Two years’ experience managing a quick-service restaurant.
• Valid driver’s license.

Working environment and physical requirements

• Must be able to lift 50 pounds at times.

Travel

• Must be able to travel up to 10%.

At-Will Employment

This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement

Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date 11/5/2025

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