Restaurant Manager (Church's Chicken)

Workstream; Greenwood (MS); On-site; USD 40,000 - 55,000; Full time

Job summary

Workstream is seeking a dedicated Restaurant Manager in Greenwood, Mississippi. In this full-time role, you will oversee daily operations, ensuring customer satisfaction by providing hot and delicious food. Your leadership will help develop the restaurant team and maintain high standards of cleanliness and safety.

Ideal candidates will have at least two years’ experience in a similar role and the ability to handle customer complaints effectively. Reporting to the District Manager, this position offers a dynamic work environment with responsibilities that include recruiting, inventory control, and adherence to company policies.

Qualifications

• Must have physical ability to perform all duties of a restaurant team member regularly.
• Experience in managing a quick-service restaurant is essential.
• Knowledge of food safety protocols is required.

Responsibilities

• Ensure customers have a great guest experience by providing hot, fresh products.
• Manage and develop restaurant employees to maintain cleanliness and safety.
• Handle customer complaints and escalate as necessary to the District Manager.

Skills

Leadership skills

Communication skills

Team-building skills

Food service/safety experience

Education

Two years’ experience managing a quick-service restaurant

Valid driver’s license

Job description

Job Title: Restaurant Manager

Reports To: District Manager, QSR

FLSA Status: Salary Exempt

Role Type: Full-time

Working Location: Assigned Restaurant

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Job Summary

As a Restaurant Manager, you will be a valuable member of the team. You will support the restaurant in driving the success of the business. The Restaurant Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.

Job Duties and Responsibilities

• Ensure customers have a great guest experience by ensuring products are hot, fresh and delicious.
• Manage and develop employees in the restaurant and ensure they are clean and neat in appearance.
• Ensure cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance, etc.).
• Ensure all employees are upholding strict food safety standards.
• Navigate customer complaints with grace and elevate them as necessary to the District Manager, QSR if unresolved.
• Ensure perishable products are properly rotated and stored to maintain freshness, avoid cross-contamination, and minimize spoilage.
• Actively recruit, interview, and staff the store with the required number of employees to operate at budgeted hours without overtime or over‑budget exceptions.
• Control inventory to maintain inventory shortage performance (at less than 1.0% short to merchandise sales).
• Compile, input, reconcile, and balance each component of the daily close‑out paperwork and complete end‑of‑day accounting by 8:00 am. Conduct weekly cash audit.
• Strictly follow and enforce the Vendor Check‑In policy and personally count all merchandise received into the store.
• Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook.

Knowledge, Skills, and Abilities

• Physical ability to perform all duties of a restaurant team member regularly.
• Food service/safety experience.
• Good leadership, communication, and team‑building skills.

Education and Experience

• Two years’ experience managing a quick‑service restaurant.
• Valid driver’s license.

Working Environment and Physical Requirements

• Must be able to lift 50 pounds at times.

Travel

• Must be able to travel up to 10%.

At‑Will Employment

This position is at‑will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement

Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family‑care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender‑related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.