Dairy Queen Assistant Manager

Workstream; Hamlet (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Discounted gas

Free drinks

Food discounts

401K

Referral bonuses

Job summary

The Dairy Queen Assistant Manager at Refuel Operating Company, LLC helps oversee daily restaurant operations, supports the General Manager, and ensures the team delivers a high-quality guest experience. This role assists with staffing, training, and operational standards while helping drive team performance and efficiency.

Qualifications include supervisory experience in quick service, strong leadership, and excellent customer service.

Qualifications

• Must have supervisory or management experience in quick service or food service.
• Proven leadership, organization, and problem-solving abilities.

Responsibilities

• Assist the General Manager with daily operations and shift coverage
• Supervise, train, and develop team members and shift leads
• Ensure exceptional customer service and resolve escalated guest concerns
• Support hiring, onboarding, and scheduling processes
• Monitor labor, food costs, and inventory levels
• Ensure compliance with company policies, food safety, and health regulations
• Assist with cash handling, deposits, and financial reporting
• Maintain cleanliness, food quality, and brand standards
• Help implement operational goals and improve store performance
• Step in as acting manager when the General Manager is not present

Skills

Food safety & sanitation

Customer service

Procedural compliance

Fast-paced work

Time management

Team mindset

Multitasking

Education

Supervisory/management experience

Leadership & problem-solving

Job description

Job Title

Dairy Queen Assistant Manager

Reports To

Manager

FLSA Status

Non-Exempt Hourly

Role Type

Full-time or Part-time

Working Hours

This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary

Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary

The Dairy Queen Assistant Manager helps oversee daily restaurant operations, supports the General Manager, and ensures the team delivers a high-quality guest experience. This role assists with staffing, training, and operational standards while helping drive team performance and efficiency.

Company Perks

Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities

• Assist the General Manager with daily operations and shift coverage


• Supervise, train, and develop team members and shift leads


• Ensure exceptional customer service and resolve escalated guest concerns


• Support hiring, onboarding, and scheduling processes


• Monitor labor, food costs, and inventory levels


• Ensure compliance with company policies, food safety, and health regulations


• Assist with cash handling, deposits, and financial reporting


• Maintain cleanliness, food quality, and brand standards


• Help implement operational goals and improve store performance


• Step in as acting manager when the General Manager is not present

Knowledge, Skills, and Abilities

An ideal candidate will have experience with or understanding of:

• Basic understanding of food safety and sanitation.


• Good customer service and communication skills.


• Ability to learn and follow company procedures.


• Ability to work efficiently in a fast-paced environment.


• Strong time management and organizational skills.


• Team-oriented with a positive, professional attitude.


• Ability to handle multiple tasks and adapt to changing priorities.

Education and Experience

An ideal candidate will have the following education and experience:

• Previous supervisory or management experience in quick service restaurant or food service


• Strong leadership, organization, and problem-solving skills

Working environment and physical requirements

• Must be 18 years of age or older


• Must be able to stand during the entire work shift.


• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.


• Must be able to lift 50 lbs.


• Must be able to tolerate gas fumes and cleaning products.


• Must be able to climb a ladder to clean windows.

Travel

Must be able to travel up to 10%

At-Will Employment

This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement

Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any informationbased on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be

required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date

12/20/2025

#WSNC

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.