Restaurant Manager - Cece's Roland Park

Xfinity Live!; Baltimore (MD); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Personal and vacation time

401(k) plan with employer match

Job summary

Live! Hospitality & Entertainment in Baltimore North is seeking a Dining Room Manager to lead our upscale dining concept at Cross Keys. You will ensure service standards, staff training, and menu execution to deliver exceptional guest experiences.

The role requires 1–2 years of restaurant management experience, fluent English, and a hospitality mindset. This is a full-time, on-site position with a comprehensive benefits package.

Qualifications

• High school diploma or equivalent; 1–2 years restaurant management experience.
• Hospitality Management degree or some college preferred.
• Must speak fluent English.

Responsibilities

• Ensure compliance with standards of service and operating procedures.
• Adhere to health, safety, and local regulations.
• Supervise day-to-day activities of one or more outlets or a portion of the operation.
• Plan and organize work; communicate and enforce policies.
• Recommend staffing actions per company rules.
• Train staff and ensure proper certification and tools.
• Greet guests and handle complaints; implement service recovery guidelines.
• Assist with marketing programs and menu development.
• Monitor performance via guest feedback and financial results; take corrective action.
• Maintain inventory controls and equipment; minimize waste and manage costs.
• Aim to achieve budgeted revenues and maximize profitability; assist in annual budget prep.
• Ensure equipment and facilities are maintained and clean.
• Coordinate special events if scheduled.

Skills

Fluent English

Education

High school diploma or equivalent

Hospitality Management degree or college preferred

Job description

Live! Hospitality & Entertainment is leveraging its incredible hospitality expertise, deep community ties, and knowledge of the Roland Park community to create a unique upscale dining experience in North Baltimore at Cross Keys. We are looking to partner with a talented Dining Manager who can execute and deliver at the highest level to bring this magnificent concept to life.

Dining Room Manager Responsibilities include, but are not limited to:

• Ensure compliance with standards of service and operating procedures.
• Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
• Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
• Plan and organize work.
• Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
• Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
• Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
• Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
• Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.
• Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• May coordinate special events scheduled for the venue.

Dining Room Manager Qualifications

• High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service restaurant/nightclub or similar setting.
• Hospitality Management Degree or some college preferred.
• Must speak fluent English, other languages preferred.

The Dining Room Manager position requires the ability to perform the following:

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the facility, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, ordering and receiving inventory, and giving and receiving instructions.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.
• Carrying or lifting items weighing up to 75 pounds.
• Moving about the outlet(s) safely and efficiently.
• Handling food, objects, products and utensils.
• Bending, stooping, and kneeling.

Compensation: The compensation range for this position is 70,000 - 75,000 annually. Eligible employees are entitled to a comprehensive benefits package following the required eligibility period, which includes:

• Health, dental, and vision insurance
• Personal and vacation time
• 401(k) plan with employer match

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.