Restaurant Manager | Beverly Hills

Novikov Beverly Hills; Beverly Hills (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Novikov Beverly Hills is seeking a Restaurant Manager to ensure smooth operation of the dining room, oversee floor staff, and deliver exceptional guest experiences. You will manage daily operations, coordinate with the kitchen and bar, and enforce high service standards.

Responsibilities include recruiting and training staff, scheduling, monitoring performance, handling guest concerns, maintaining inventory and cleanliness, and ensuring compliance with health and safety regulations in an upscale

Qualifications

• Two years of management experience in an upscale restaurant.
• Fine dining experience preferred.
• Strong customer service and communication skills.
• Ability to manage multiple responsibilities simultaneously.

Responsibilities

• Provide exceptional customer service by greeting guests and addressing needs.
• Resolve guest concerns promptly and professionally.
• Recruit, train, and supervise dining room staff.
• Schedule and assign duties to ensure adequate coverage.
• Monitor staff performance and provide constructive feedback.
• Collaborate with kitchen and bar to ensure coordinated service.

Skills

Customer service

Staff management

Training & development

Communication

Multitasking

Hospitality knowledge

Tools

POS systems

Restaurant software

Job description

POSITION SUMMARY:

As a Restaurant Manager, your primary responsibility is to ensure the smooth and efficient operation of the dining area in a restaurant, overseeing the dining room staff, maintaining a high level of customer service, and ensuring an exceptional dining experience for all guests. The role involves managing daily operations, coordinating with other departments, and implementing strategies to enhance the overall dining room experience. Must have a positive attitude and a friendly demeanor.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Provide exceptional customer service by greeting and engaging with guests, ensuring their needs are met throughout their dining experience.


• Resolve customer complaints or concerns promptly and in a professional manner.


• Maintain a welcoming and comfortable atmosphere in the dining room.


• Recruit, train, and supervise dining room staff.


• Develop and implement training programs to enhance staff knowledge and service skills.


• Schedule and assign duties to staff, ensuring adequate coverage during peak hours.


• Monitor staff time punches and breaks daily.


• Conduct regular performance evaluations and provide feedback to promote growth and development.


• Oversee the daily operations of the dining room, including seating arrangements, reservations, and table turnover.


• Monitor and manage table rotations to optimize seating capacity and minimize wait times.


• Collaborate with the kitchen and bar staff to ensure timely and coordinated service delivery.


• Monitor guests to anticipate their need for attention/service.


• Maintain inventory of dining room supplies, such as utensils, glassware, and linens, and coordinate restocking as needed.


• Uphold high standards of food quality, presentation, and service consistency.


• Ensure compliance with health and safety regulations, including food handling and sanitation procedures.


• Conduct regular inspections of the dining area to maintain cleanliness and organization.


• Monitor and enforce compliance with company policies and procedures.


• Implement strategies to attract and retain customers, such as special promotions, events, or loyalty programs.

EDUCATION/WORKING KNOWLEDGE:

• Two years of management experience in an upscale restaurant. Fine dining experience is preferred.


• Strong customer service skills with the ability to resolve conflicts and handle challenging situations.


• Excellent communication and interpersonal skills to interact effectively with staff, customers, and other departments.


• Solid organizational and multitasking abilities to handle various responsibilities simultaneously.


• Knowledge of food and beverage operations, including service techniques, menu items, and wine pairing.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job.

• Ability to work under pressure and handle challenging situations with composure.


• Proficiency in using restaurant management software and POS systems.


• Knowledge of health and safety regulations and compliance standards.


• Ability to stand and walk for extended periods.


• Flexibility to work evenings, weekends, and holidays, as required in the hospitality industry.