Restaurant Manager

Millennium Hotels and Resorts; Sunnyvale (CA); Presencial; USD 70.000 - 72.000; Jornada completa

Descripción de la vacante

M Social Sunnyvale, part of Millennium Hotels and Resorts, is seeking a Restaurant Manager to lead the day-to-day operations of the hotel's restaurant. You will supervise the Food & Beverage team, uphold service standards, and help drive restaurant revenue while ensuring guest satisfaction.

This role suits hospitality professionals who lead by example, enjoy connecting with people, and thrive in a fast-paced, social environment.

Formación

• Experience leading restaurant teams in a high-volume setting.
• Strong guest service and communication skills.
• Ability to coach and mentor staff.
• Knowledge of F&B service standards.
• Ability to manage shifts and scheduling.

Responsabilidades

• Supervise daily restaurant operations to ensure high-quality service.
• Support leadership with daily operational needs.
• Coordinate opening, operating, and closing procedures.
• Monitor guest wait times and seating flow.
• Ensure cleanliness and organization of dining spaces.
• Train team on service standards and menu knowledge.
• Provide coaching and feedback to team members.
• Schedule and manage staffing needs.

Conocimientos

Team leadership

Guest service

Coaching

Shift scheduling

F&B knowledge

Descripción del empleo

Hotel Name: M Social Sunnyvale Location: Onsite - Sunnyvale, CA Salary Range: $70,000.00 - $72,000.00

Join the Team at M Social Sunnyvale At M Social Sunnyvale , we don't just welcome guests-we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial - Taking ownership and acting with agility Innovation & Progressive - Continuously improving how we operate and serve Solutions & Results Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Restaurant Manager , you will help lead the day-to-day operations of the hotel's restaurant, ensuring an energetic, welcoming, and memorable dining experience for every guest. You will supervise the Food & Beverage team, support service execution, maintain quality standards, and help drive restaurant revenue and guest satisfaction. At M Social, dining is more than a meal-it is part of the social experience. You will help create an environment where guests feel comfortable connecting, celebrating, and enjoying themselves while ensuring the team delivers thoughtful and attentive service. This role is ideal for a hospitality professional who leads by example, enjoys connecting with people, and thrives in a fast-paced, social environment.

Your Impact - Creating a Social Dining Experience

You will help set the tone for every dining experience at M Social Sunnyvale. Through hands-on leadership, thoughtful service, and strong operational execution, you will help ensure our restaurant feels vibrant, welcoming, and uniquely M Social.

What You’ll Be Doing

Restaurant Operations

• Supervise daily restaurant operations to ensure smooth, efficient, and high-quality service
• Support the Restaurant Manager and Food & Beverage leadership with daily operational needs
• Coordinate opening, operating, and closing procedures
• Monitor table assignments, reservations, seating flow, and guest wait times
• Ensure dining areas, service stations, and restaurant spaces are clean, organized, and guest-ready
• Monitor food and beverage service to ensure quality, presentation, and consistency
• Ensure all service procedures and standards are consistently followed
• Assist with managing restaurant flow during high-volume periods
• Monitor inventory and communicate supply needs to management

Guest Experience

• Welcome guests warmly and create a memorable first impression
• Engage with guests and create an environment that encourages connection and social interaction
• Monitor guest satisfaction throughout the dining experience
• Handle guest concerns and complaints professionally and efficiently
• Provide service recovery when appropriate and follow up to ensure guest satisfaction
• Anticipate guest needs and look for opportunities to personalize the experience
• Promote restaurant offerings, specialty items, events, and hotel amenities
• Encourage the team to create genuine connections with guests

Team Leadership & Coaching

• Lead by example and consistently demonstrate M Social service standards
• Supervise, coach, and support restaurant team members during each shift
• Conduct pre-shift meetings and communicate daily priorities, specials, promotions, and operational updates
• Train team members on service standards, menu knowledge, POS procedures, and guest engagement
• Provide real-time coaching and constructive feedback
• Monitor employee performance, appearance, attendance, and adherence to company policies
• Recognize team members for exceptional service and contributions
• Foster a positive, inclusive, collaborative, and social team environment
• Assist with scheduling and staffing needs based on business levels

Food & Beverage Service

• Ensure food and beverages are served according to established quality and presentation standards
• Maintain strong knowledge of the restaurant menu, ingredients, beverages, and daily offerings
• Ensure servers and team members are knowledgeable about menu items and able to make recommendations
• Monitor ticket times and coordinate with the culinary team to ensure efficient service
• Communicate guest dietary