Server

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Hotel Room Discounts

Paid Time Off & Holidays

Job summary

Millennium Hotels & Resorts at M Social Sunnyvale is seeking a friendly Server to deliver exceptional service in Beast & Butterflies. You will engage with guests, upsell menu items, and ensure smooth dining operations in a fast-paced, guest-focused environment.

The role requires passion for hospitality, strong communication, and the ability to work mornings, evenings, weekends, and holidays. Previous restaurant or hotel serving experience is preferred, with POS knowledge and cash handling skills.

Qualifications

• Passion for hospitality and creating memorable guest experiences.
• Excellent communication and interpersonal skills.
• Positive attitude and professional appearance.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, holidays, and varying shifts.

Responsibilities

• Welcome guests promptly with a warm, friendly, and professional attitude.
• Present menus, answer questions, and make knowledgeable food and beverage recommendations.
• Accurately take food and beverage orders and enter them into the POS system.
• Deliver food and beverages efficiently while ensuring accuracy and presentation standards.
• Monitor guest satisfaction throughout the dining experience and respond promptly to requests.

Skills

Customer service

Communication skills

Teamwork

Multitasking

Education

High school diploma

Tools

POS systems

Cash handling

Job description

Join the Team at M Social Sunnyvale

Hotel Name: M Social Sunnyvale

Location: Onsite - Sunnyvale, CA

Salary Range: $22.00 Hourly

At M Social Sunnyvale, we don't just welcome guests—we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience.

About M Social Sunnyvale

As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

About the Role

As our Server, you will create memorable dining experiences by providing warm, attentive, and knowledgeable service to every guest. Whether serving breakfast, lunch, dinner, or special events, you will represent the energy and personality of M Social while delivering exceptional hospitality in Beast & Butterflies.

This role is ideal for someone who enjoys connecting with people, thrives in a fast-paced environment, and is passionate about food, beverage, and creating outstanding guest experiences.

Your Impact - Guest Dining Experience

You will play an important role in creating memorable moments for our guests through exceptional service, menu knowledge, and attention to detail. Your professionalism, personality, and commitment to hospitality will help build guest loyalty and contribute to the restaurant's overall success.

What You'll Be Doing

Guest Service

• Welcome guests promptly with a warm, friendly, and professional attitude
• Present menus, answer questions, and make knowledgeable food and beverage recommendations
• Accurately take food and beverage orders and enter them into the POS system
• Deliver food and beverages efficiently while ensuring accuracy and presentation standards
• Monitor guest satisfaction throughout the dining experience and respond promptly to requests
• Process guest payments accurately and thank guests for dining with us

Food & Beverage Knowledge

• Develop a thorough understanding of menu items, daily specials, wine, beer, spirits, and cocktails
• Make personalized recommendations and upsell menu items when appropriate
• Communicate dietary restrictions, allergies, and special requests accurately to the kitchen
• Maintain knowledge of ingredients, preparation methods, and restaurant promotions

Dining Room Operations

• Prepare tables before service and reset tables efficiently between guests
• Maintain cleanliness and organization of dining areas, service stations, and side work
• Assist with opening, closing, and ongoing operational duties
• Support banquet, private dining, and special event service as needed

Team Collaboration

• Work closely with bartenders, hosts, kitchen staff, food runners, and management to ensure seamless service
• Communicate effectively regarding guest requests and operational priorities
• Assist fellow team members during busy periods to maintain exceptional service standards
• Contribute to a positive, collaborative, and guest-focused work environment

Safety & Compliance

• Follow all food safety, sanitation, and health department regulations
• Adhere to responsible alcohol service guidelines and verify guest identification when required
• Maintain cleanliness and organization of work areas throughout each shift
• Follow all company policies, cash handling procedures, and service standards

Requirements

• Passion for hospitality and creating memorable guest experiences
• Excellent communication and interpersonal skills
• Positive attitude and professional appearance
• Strong organizational and multitasking abilities
• Ability to work efficiently in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, holidays, and varying shifts

Technical / Role-Specific Requirements

• Previous restaurant or hotel serving experience preferred
• Strong knowledge of food, wine, beer, and beverage service preferred
• Experience using point-of-sale (POS) systems preferred
• Ability to accurately handle cash and process payments
• Food Handler Card required or ability to obtain upon hire
• Responsible Beverage Service (RBS) Certification required or ability to obtain as required by California law

Preferred Qualifications

• Previous experience in a full-service restaurant, lifestyle hotel, or upscale dining environment preferred
• Wine and cocktail knowledge is a plus
• Experience with banquet or event service is beneficial
• Bilingual abilities are a plus

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequently carry trays, food, and beverages weighing up to 35 pounds
• Ability to bend, reach, lift, and move quickly in a busy restaurant environment
• Comfortable working in a fast-paced, guest-facing setting

Education

• High school diploma or equivalent preferred
• Equivalent combination of education and relevant experience will be considered

Benefits

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy.

Why Join Us

At Millennium Hotels & Resorts, you're not just taking on a role—you're joining a global organization committed to people, performance, and growth.

Whether you're supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you're looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.