Restaurant Manager

North Beach Social; Seagrove Beach (FL); Presencial; USD 52 000 - 68 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee Discount

401k

PTO

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Resumo da oferta

North Beach Social in Florida seeks a Front-of-House Manager to lead daily operations in a fast-paced casual dining venue, known for live music and a welcoming, dog-friendly atmosphere. You will supervise FOH staff, manage opening/closing, guest relations, schedules, training, and ensure service standards, quality, and safety.

Minimum 3 years in high-volume hospitality and a solid grasp of P&L and labor costs are expected.

Qualificações

• Detail-oriented and thorough.
• High-level customer service skills.
• Ability to speak clearly and directly to customers and coworkers alike.
• Full cycle project management: plan, organize, direct, and delegate.
• Able to follow through and hold team members accountable.
• Superior communication skills.
• Proficient in Restaurant Financial Knowledge (P&L / Budget / Food & Labor Costs).
• Ability to remain calm and collected even in a busy environment.
• Ability to operate various POS systems.
• Ability to memorize and describe menu items.

Responsabilidades

• Open & close duties including cash handling and health/permits checks.
• Oversee FOH staff, ensure smooth service and guest satisfaction.
• Create and adjust staff schedules; manage menus and product availability.
• Train FOH hourly team members and develop performance reviews.
• Maintain service standards, quality, and cleanliness; guest recovery.

Conhecimentos

Detail-oriented

Customer service

Clear communication

Project management

Accountability

Calm under pressure

POS systems

P&L / budgeting

Menu knowledge

Superior communication

Formação académica

High School Diploma or GED

BA in Hospitality Management

Ferramentas

POS systems

Descrição da oferta de emprego

FRONT OF HOUSE MANAGER

About us: North Beach Social is a fun, interactive, fast-paced casual dining restaurant. We are best known as a live music venue, kid—and dog-friendly, and having the best atmosphere around! From the staff to our guests, we radiate good times and great vibes.

BENEFITS

• Employee Discount
• 401k
• PTO
• Medical Insurance
• Dental Insurance
• Life Insurance
• Visions Insurance

Our Front-of-House Managers help to lead all aspects of our business. Ultimately, they ensure that our restaurant runs smoothly and customers have a pleasant dining experience. This strong team works to lead by example and is a supportive resource for our staff in our fast-paced environment. An awareness of how both the front and back of the house operate is essential so you can collaborate effectively with all your team members.

RESPONSIBILITIES

Opening & Closing

• Financial/cash handling
• Operational, administrative tasks
• Facilities/Health Department checks
• Oversee the FOH staff through all working hours - setting up for service, all service hours, and closing each shift according to restaurant standards

Floor Management

• Frequent decision-making and troubleshooting
• Maintaining proper flow of service (at the door, on the floor, and at expo)
• Providing support at the host stand throughout the shift
• Upholding service standards, product quality and cleanliness
• Clear and continuous communication with kitchen and all FOH staff to ensure proper flow of service and guest satisfaction
• Guest interaction ? ensuring all guests enjoy the Great Southern Experience with great service and food quality and by cultivating relationships and resolving issues
• Training & Development
• Assisting in training of all FOH hourly team members based on standards determined by General Manager and Chief Operation Officer
• Continual development of FOH employees by upholding performance expectations, providing ongoing feedback, and offering input for regular performance reviews
• Directing and enforcing service standards
• Administering FOH hourly disciplinary action as needed, dictated by guidelines outlined in the company?s Performance Handbook
• Ensuring FOH staff has appropriate food, beverage, and service knowledge

Administrative

• Create and adjust staff schedules to meet restaurant needs
• Update all printed and digital menus based on product selection and availability
• Work with General Manager to set up a timeline and schedule for team-building events and food & beverage further education plans
• Order and maintain restaurant supplies, which include, but are not limited to, CGS, office supplies, petty cash, etc.
• Assist in managing customer service responses and leading all guest recovery efforts, including but not limited to online feedback, guest complaints, and immediate service recovery
• Additional managerial administrative responsibilities may be required as needed

EDUCATION & EXPERIENCE

• Minimum 3 years experience in full-service, high-volume, high-end restaurant, hotel, or resort management
• Minimum 1 year in full-service, high-volume, high-end restaurant management
• High School Diploma or G.E.D.
• Preferred: B.A. in Hospitality Management

KNOWLEDGE, SKILLS & ABILITIES

• Detail-oriented and thorough.
• High-level customer service skills
• Ability to speak clearly and directly to customers and coworkers alike
• Full cycle project management: the ability to plan, organize, direct, and delegate
• Able to follow through and hold team members accountable
• Superior communication skills
• Proficient in Restaurant Financial Knowledge (P&L / Budget / Food & Labor Costs)
• Ability to remain calm and collected even in a busy environment
• Ability to perform consistent work to the highest of standards.
• Ability to operate various POS systems
• Ability to memorize and describe menu items

PHYSICAL DEMANDS

• Standing for extended periods of time
• Continuous walking and movement
• Must be able to lift up to 50lbs

WORKING CONDITIONS

• Fast-paced high, volume restaurant
• Indoor/Outdoor environment
• Exposure to a possibly noisy environment
• Exposure to extreme heat or cold depending on season and location

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities.

Chef Jim Shirley uses his knowledge of Northwest Florida - from the people to his deep connections with the surrounding farming communities and local waters - combined with over three decades in the restaurant industry to create cultural culinary experiences that people actually want to enjoy. From beach bars to elevated modern southern cuisine, Chef Jim and his teams work hard to provide a variety of options that cater to all tastes. Driven, fun, and professional, the Chef Jim team serves up southern hospitality with a side of good grits.