Restaurant Manager

The Table; San Jose (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A busy restaurant in Willow Glen seeks a skilled Restaurant Manager to oversee daily operations, staff performance, and guest satisfaction. The role includes managing inventory, adhering to food safety standards, and resolving operational issues, all in a high-volume environment. The ideal candidate will possess leadership skills and a commitment to quality service.

Qualifications

• Proven experience in restaurant management.
• ServSafe certified with knowledge of food safety practices.
• Ability to work in a fast-paced environment.

Responsibilities

• Manage daily operations and oversee staff performance.
• Ensure compliance with food safety and operational standards.
• Handle guest service issues and maintain high customer satisfaction.

Skills

Leadership

Communication

Customer Service

Education

ServSafe certification

Job description

The Table in Willow Glen is looking for a restaurant manager. This is a high-volume and fast-paced environment requiring a skilled professional looking to add to the team. Duties include the following:

Restaurant Manager of THE TABLE

SUMMARY

The manager is responsible for managing the daily operations of our restaurant, including the selection, development, and performance management of employees. In addition, they oversee inventory and ordering of food and supplies, optimize profits, and ensure guest satisfaction with their dining experience. The Manager reports to Jim Stump, the owner of THE TABLE.

ESSENTIAL FUNCTIONS

Primary responsibilities include:

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.

• Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.

Food safety and planning

• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including cleanliness, uniforms, and appearance standards.
• Must be ServSafe certified and uphold all ServSafe guidelines.

Guest service

• Ensure positive guest service in all areas. Respond to complaints and take appropriate actions to turn dissatisfied guests into return guests.
• Adhere to the Customer Complaint Manual during customer interactions.

Operational responsibilities

• Ensure proper security procedures to protect employees, guests, and assets.
• Maintain a safe environment, complete accident reports promptly, and follow through with claims.
• Train and monitor management on reporting workman's comp claims.
• Ensure kitchen staff takes scheduled unpaid meal periods and clocks out accordingly.
• Manage shifts, including decision-making, scheduling, and maintaining standards and cleanliness.
• Be present on the floor during service to support staff and oversee service quality.
• End-of-day duties include cleaning and organizing storage areas.
• Investigate and resolve food quality and service complaints.
• Manage scheduled meal periods for managers and staff.

Personnel

• Provide guidance to employees on operational issues.
• Promote team building and ongoing training in service, etiquette, and product knowledge.
• Manage hiring, training, performance reviews, and disciplinary actions.
• Develop staffing plans and prepare schedules.

Community Involvement

• Maintain a strong presence in the local community and promote engagement.

MARKETING AND SOCIAL MEDIA

• Maintain social media pages with promotional content and images.
• Create marketing campaigns for special events and promotions.

PERSONAL REQUIREMENTS

• Self-discipline, initiative, leadership, and outgoing personality.
• Polite, neat appearance, and ability to motivate staff.
• Handle multiple activities and communicate effectively with diverse staff.

ACCOUNTABILITIES

• Keep owners informed of issues and take corrective actions as needed.
• Complete responsibilities timely and according to policies.
• Maintain positive relationships with staff and promote a harmonious work environment.
• Uphold the image of THE TABLE.
• Perform additional duties as required.

SUPERVISION OF OTHERS

• Manage 10-25+ employees per shift.

WORKING CONDITIONS

• Hours may vary; typical week = 50 hours.
• Prolonged standing, bending, lifting up to 45 pounds, and repetitive motions required.
• Work with hot, cold, and hazardous equipment; operate office equipment as needed.