Restaurant Manager

Kaskaid Hospitality; Saint Louis Park (MN); Vor Ort; USD 53.000 - 71.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Zusammenfassung

Boketto in St. Louis Park, MN, seeks an experienced hospitality manager to lead restaurant operations and guest services. You will supervise staff, ensure quality service, and manage daily HR and training functions to uphold Boketto’s standards.

The role requires supervisory experience, beverage knowledge, and strong customer service skills. Expect a 50-hour work week across flexible hours, with competitive compensation for a salaried position.

Qualifikationen

• High school diploma or GED required.
• 3 years supervisory experience, including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Strong customer service experience and communication skills.
• Ability to supervise, motivate and delegate tasks.
• Proficiency in Microsoft Office; familiarity with POS software is a plus.
• ServSafe or Department of Health certification a plus.

Aufgaben

• Provide positive interaction with guests and maintain guest relationships.
• Manage HR functions: recruitment, orientation, training, scheduling and performance management.
• Implement two-way communication systems and conduct regular staff meetings.
• Maintain client relationships and service team collaboration.
• Ensure timely meal service, food quality, and safety standards; supervise dining hours.
• Respond to guest complaints via in-person or email communication.
• Schedule staff and manage shifts using Hotschedules.
• Train staff and develop their duties; conduct front-of-house briefings.
• Maintain knowledge of service requirements and menu items.
• Participate in staff meetings, reviews, and development; assist with events.

Kenntnisse

Supervisory experience

Alcohol beverage service

POS systems

Cash handling

Customer service

Communication

Time management

Team leadership

Problem solving

Multitasking

Integrity

Microsoft Office

Ausbildung

High school diploma or GED

Tools

Aloha

Compeat

Tripleseat

Hotschedules

Jobbeschreibung

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching

Duties and Responsibilities

Primary duties and responsibilities include, but are not limited to, the following:

• Provide positive and proactive interaction with guests and maintains great relationships with guests.
• Manages the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
• Implements and maintains effective two-way communication systems which reach all staff. (Pre meal, weekly, monthly meetings.)
• Maintain a positive working relationship with clients and service teams.
• Ensures timely meal service and overall food quality and handling, safety, service, and cleanliness standards are met in all service areas. Supervises service during dining hours.
• Responds to guest complaints in person at the time of the complaint or via e-mail for electronically received complaints.
• Schedules staff and approves Hotschedules shift pickups
• Carry out training and development of all staff to enable them to carry out their own duties and responsibilities.
• Trains Staff in proper execution of their job duties.
• Conduct a briefing of front of house supervisors prior to the beginning of service to ensure complete communication to necessary staff.
• Maintain knowledge of service requirements detailed menu selections, major ingredients appearance, texture garnish and presentation.
• Participate in employee meetings, reviews and development.
• Assist with events on and off property.

Skills And Qualifications

• High school diploma or GED
• 3 years of experience, supervisory experience; including alcoholic beverage service.
• Experience managing POS systems and daily cash controls.
• Operational knowledge of the cash register, cash handling procedures and reconciliation of multiple cash banks and reports.
• Strong customer service experience, knowledge of customer service techniques and high quality consciousness.
• Ability to supervise and motivate others while acting as a role model, knowledge of supervisory practices and procedures
• Effective communication, problem solving, planning, organizational, and creative skills; desire to contribute with innovative ideas
• Manages time effectively and prioritizes tasks for efficient service
• Ability to delegate tasks effectively.
• Ability to work independently as well as in a team.
• Demonstrates good judgment and decision making skills.
• Ability to multi-task as well as stay on task and concentrate with constant interruptions.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint.
• Knowledge of Aloha, Compeat, Tripleseat and Hotschedules a plus.
• ServSafe or Department of Health certification a plus.

Position Type/Expected Hours Of Work

This is a salaried position that is exempt from overtime pay. Our restaurants operate seven (7) days a week, excluding some holidays. A 50 hour work week is expected with hours that vary between 8 AM and 2 AM depending on location.

Culture And Operations

Our Managers must embody the Spirit of Hospitality and operate with the intent of ensuring Every Guest Leaves Happy! Our Managers and Chefs operate closely together to ensure we are always serving the highest quality food and beverage. Continued coaching and developing of all our staff in executing our service and guest satisfaction standards is a must. Our AGMs are leaders in living our Mission, Vision and Values.

The Manager provides leadership and assistance to the General Manager to ensure that all team members are guest-focused and team-focused. The Assistant General Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach team members and help to build sales and profits while maintaining operating standards.

Compensation: $62,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Join the Boketto Family

Boketto is set to become Minnesota’s premier daydream destination in the heart of St. Louis Park’s West End. Join our family & become part of a brand new dining experience! Create unforgettable memories for our guests & introduce our MediterrAsian-inspired dishes & flavors to each newcomer. We work extremely hard to make sure that our guests' fine dining experience at Boketto is approachable & one of a kind.

Boketto is more than a restaurant; it’s the daydream, the destination.