Restaurant Manager

Skytop Lodge, Inc; Pennsylvania; On-site; USD 45,000 - 65,000; Full time

Job summary

A premier resort in Pennsylvania seeks a Restaurant Manager to oversee daily operations, deliver exceptional guest service, and ensure financial targets are met. Candidates must have at least 1 year of supervisory experience in an upscale restaurant and be able to work independently as well as part of a team. The role involves working evenings, weekends, and holidays, making it essential for candidates to demonstrate strong problem-solving skills and a commitment to guest satisfaction.

Responsibilities

• Deliver exceptional guest service according to resort standards.
• Supervise day-to-day operations and team performance.
• Ensure financial goals are met according to budget.

Skills

Supervisory skills

Customer service

Wine/spirit service

Interpersonal skills

Problem-solving

Education

Ability to read, write, and speak English

Job description

JOB POSITION

Restaurant Management

JOB SUMMARY

Here at Skytop Lodge, our associates know to “Expect the Unexpected”. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

PRIMARY DUTIES AND FUNCTIONS

• Deliver internal and external guest service the Skytop way, going above and beyond
• Responsible for actively building and retaining guest relations and acts as a mentor to other employees and coworkers to provide superior guest service
• Responsible for all day-to-day operations
• Meets all financial goals in accordance to budget
• Works closely with the chef and other managers to create an atmosphere of teamwork
• Ensures accurate and timely submission of payroll
• Attends all mandatory meetings
• Follow up with guest feedback in a timely fashion
• Excellent attention to detail and ability to multi-task in high pressure situations
• Ability to communicate effectively and professionally

AVAILABILITY

• Must be available weekends, holidays, and night shifts.

QUALIFICATIONS

• 1+ year in upscale restaurant as supervisor/management *required*
• 1+ year working with wine/spirit service*required*
• Demonstrates interpersonal sound judgment and decision-making skills
• Must be able to work independently
• Ability to spot and resolve problems efficiently
• Must be able to work in a team
• Must be able to stand entire shift
• Some of the time will be spent working actively including but not limited to bending, stretching, lifting and walking.

RESPONSIBLE FOR

Keys, cash handing and inventory.

HAZARDS ENCOUNTERED

Hot cooking equipment, sharp knives can be dangerous if used in a careless manner. Wet or slippery floors and some cleaning chemicals can be hazardous if directions are not followed.

NOTICE

Job descriptions are not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush job, or technological development) dictate. Because of various seasonal requirements, jobs in other areas of the resort may be offered as a replacement for this position to include work in other areas e.g. grounds maintenance, housekeeping, kitchen, etc.

Requirements

EDUCATIONAL REQUIREMENTS

Ability to read, write, speak and understand English. Simple arithmetic.

PERSONAL REQUIREMENTS

Self-aware, clean, friendly, professional, organized, and self-motivated.

PRIOR EXPERIENCE

Knowledge of food handling, supervisory experience, and customer service.