Restaurant Manager

IHOP; Pasadena (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Paid Training

Real Advancement Opportunities

Job summary

Workstream is seeking a Restaurant Manager for their IHOP location in Pasadena, Texas. The manager will oversee daily operations, ensure a high level of guest service, and maintain compliance with standard operating procedures. Candidates should have a high school diploma and strong communication skills. This role offers competitive pay, flexible hours, and career advancement opportunities. The ideal applicant will also manage employee recruitment and ensure operational efficiency, handling guest complaints and staff training as necessary.

Qualifications

• Ability to speak and read English fluently.
• Basic computer skills including Email, MS Excel, and MS Word.
• Ability to write routine reports and correspond effectively.

Responsibilities

• Manage operations focusing on profitability and sales growth.
• Ensure compliance with SOPs in recruitment, training, and food safety.
• Handle guest complaints professionally.

Skills

Managing operations

Guest service skills

Recruitment and training

Basic computer skills

Education

High school diploma or equivalent

Job description

The IHOP Restaurant Manager reports directly to their General Manager. The manager directly supervises IHOP restaurant's employees. His or her primary responsibilities include managing operations in the front and back of the house with a high concentration on profitability and sales growth, while constantly maintaining IHOP's standards of quality and service.

Responsibilities

• Executing annual financial, local restaurant marketing, guest service, and human resource objectives, strategies and tactics for the restaurant as defined by the current IHOP Standard Operating Procedures (SOP) and the restaurant's current operations plan
• Developing and maintaining professional functional working relationship with restaurant hourly employees and the franchisee organization
• Managing the restaurant floor, focusing on regular contact with guests. Handling guest complaints in a professional and timely manner, making sure that the frequency of complaints is within acceptable limits.
• Ensuring that employee recruitment and training, operations, food preparation, food safety and sanitation, and security practices are in compliance with SOP in these areas.
• Carrying out supervisory duties such as recruitment and hiring, training, directing workflow, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Completing all required reports and paperwork accurately and on time. Maintaining personnel files with appropriate employment and legal documents.
• Available to work days, nights and weekends

Benefits

• Competitive Pay
• Flexible Hours
• Paid Training
• Real Advancement Opportunities

Requirements

• High school diploma or equivalent experience
• Ability to speak and read English and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; and ability to speak effectively before groups of employees and guests.
• Basic computer skills including Email, MS Excel, MS Word is a plus
• The above is not an all-inclusive job description.