Restaurant Manager

Ontario Trillium Foundation; New York (NY); On-site; USD 75,000 - 110,000; Full time

Job summary

KPOT is seeking a Restaurant Manager in New York to lead front-of-house operations in a fast-paced environment. The role requires a hands-on leader with a track record in hospitality, staff development, and delivering exceptional guest experiences. Availability for evenings and weekends is essential.

The Manager will oversee labor planning, brand standards, and ensure health and safety compliance while driving sales growth and customer satisfaction across the restaurant.

Qualifications

• 5+ years leading full-service restaurant operations.
• State-mandated Food Handlers Certification.
• Proficient in POS systems and scheduling software (e.g., 7Shifts).
• Strong communication and leadership skills.

Responsibilities

• Oversee front-of-house operations including labor, inventory, and compliance with regulations.
• Lead pre-shift meetings focusing on service, upselling, and brand standards.
• Ensure seamless execution of KPOT service model and brand guidelines.
• Maintain cleanliness, safety, and organization throughout the restaurant.
• Monitor guest flow, wait times, and table turns to optimize guest experiences.
• Recruit, train, and develop hourly team members; coach to meet performance standards.
• Drive local sales growth and marketing initiatives.
• Communicate with Franchise Partner on daily operations and performance.

Skills

Leadership

Communication

Hospitality

Team coaching

Multitasking

Tools

POS systems

7Shifts scheduling

Purchasing platforms

Job description

Join KPOT, one of the fastest-growing restaurant brands in the U.S! With over 130 locations and expanding, KPOT is redefining the dining scene with its unique All-You-Can-Eat Korean BBQ and Hot Pot experience. We are seeking a passionate Restaurant Manager who thrives in a fast-paced, high-energy environment. At KPOT, you will be part of a vibrant team dedicated to delivering incredible guest experiences, with real opportunities to grow your career.

ROLE OVERVIEW

The Restaurant Manager plays a critical leadership role at our KPOT locations, overseeing the success of front-of-house operations. This Restaurant Manager position requires an individual who is highly organized, adept at multitasking, and capable of coaching team members effectively in real-time. The ideal Restaurant Manager will have a strong track record of fostering a culture of exceptional hospitality and will be responsible for ensuring seamless day-to-day operations. Availability to work evenings and weekends is essential.

Duties and Responsibilities

• Oversee front-of-house operations by managing labor via scheduling, bar inventory, and ensuring compliance with federal, state, and local regulations.

• Conduct pre-shift meetings focused on service, upselling, and brand standards.

• Ensure seamless execution of KPOT service model.

• Maintain cleanliness, organization, and safety standards.

• Monitor wait times, table turns, and guest flow.

• Recruit, train, and develop hourly team members. Coach and hold staff accountable to performance standards.

• Drive sales growth and local marketing initiatives

• Maintain expert knowledge of brand standards, plate presentation, recipe adherence, and overall operational procedures.

• Oversee floor operations, shift management, labor cuts, and engage with customers to ensure exceptional service.

• Ensure compliance with all health department regulations.

• Maintain proper food handling, storage, and sanitation standards.

• Maintain clear, consistent communication with the Franchise Partner regarding daily operations, service standards, and performance.

• Additional responsibilities as assigned.

Requirements

• Ability to stand and walk for extended periods (up to 8-10 hours per shift).

• Ability to lift and carry up to 25-50 pounds.

• Frequent bending, reaching, and repetitive movements in a fast-paced environment.

• Ability to work in varying conditions, including heat, cold, and noise.

• Must be able to work a flexible schedule, including evenings, weekends, and holidays.

Essential Functions

• 5+ years leading full-service restaurant operations and bartending, with a hands-on approach to service and team supervision.

• Holds a valid State-Mandated Food Handlers Certification, ensuring compliance with health and safety standards.

• Proficient in POS systems, scheduling software (specifically 7Shifts), purchasing platforms, streamlining daily operations.

• Demonstrate clear, high-level communication skills to effectively lead teams and enhance guest satisfaction.

• Solid experience with P&L management, understanding the relationship between sales, labor, and operational costs.

• Strong communication and a passion for delivering world-class service at every touchpoint.

• Comfortable working around grills and hot cooking surfaces.