Restaurant Manager

The Ned; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with 3% match

Referral bonus

Career development

Flexible schedules

Discounted family rates

Family meals

Two weeks vacation

PTO and holidays

Job summary

The Ned NoMad in New York City is seeking a dynamic Food & Beverage Manager to join our team, reporting to the Director of Food & Beverage. You will oversee service on the floor, coach staff, handle guest inquiries, and ensure consistently exceptional hospitality across members, guests, and colleagues.

Requirements include a minimum of 3 years in a fast-paced F&B leadership role in high-volume settings, strong communication and teamwork, and a customer-first mindset.

Qualifications

• Minimum 3 years in a fast-paced F&B leadership role.
• Experience as Floor Manager, Server Captain, or Supervisor in high-volume environments.

Responsibilities

• Oversee member, guest and staff satisfaction while meeting service standards.
• Lead floor operations during service and coach staff.
• Manage orders, invoices, stockrooms and staff scheduling.
• Collaborate with Events & Membership to uphold The Ned standards.
• Hire and train new staff and foster a welcoming atmosphere.

Skills

Team leadership

Effective communication

Stakeholder management

Adaptability

Job description

Who We Are…

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property…

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first-floor bar, restaurant, lounge, and nightly live entertainment.

The Role…

We are on the lookout for a dynamic Food & Beverage Manager to join our team and report directly to the Director of Food & Beverage. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Key Responsibilities:

• Oversee member, guest and employee satisfaction while maintaining standards, exceeding financial and member experience goals.
• Demonstrate knowledge and proficiency of all applicable food and beverage laws and regulations as well as flawlessly executing The Ned’s sequence of service.
• Responsible for running the floor during service. This includes guiding and coaching the staff, solving guest complaints, and ensuring we are providing the highest level of service.
• Assist with administrative work – placing orders, paying invoices, organizing stockrooms, scheduling staff, recruitment, and various other tasks.
• Collaborate and assist with the Events & Membership team to ensure all Ned standards are consistently met for all events.
• Influentially lead daily operations while encouraging efficient and effective service standards that elevate member, guest, and staff experience.
• Create and nurture an environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
• Work cross-functionally to effectively manage the successful execution of Club events and experiences.
• Champion the onboarding and training of new hires, as well as providing a welcoming experience for new staff.
• Build mutual trust, respect, and cooperation among fellow team members and across all departments.
• Monitor and maintain the productivity level of employees.
• Propose and persuade innovative channels to maximize revenue through food, beverage, and events.
• Partner with Membership to gather members’ feedback and develop initiatives that address and highlight concerns.

Requirements:

• Preferred a minimum of 3 years of experience in a fast-paced and professional environment.
• Previous experience as a Floor Manager, Server Captain, or Supervisor in a food forward and high-volume environment.
• Proven success of “champion of the culture,” facilitating excellent communication and engagement.
• Team focused with an understanding of the bigger picture and how you can contribute.
• Able to effectively manage different stakeholders.

Physical Requirements:

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast-paced movements are required to go from one part of the club to others.
• Must be able to move, pull, carry, or lift at least 20 to 60 pounds.
• Occasionally kneel, bend, crouch and climb as required.
• Must be able to use step ladder

Work Perks…

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
• Referral bonus + competitive compensation
• Career development and career training
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 10 Holidays

Our Doors Are Yours to Open…

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.