Host

The Ned; New York (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with 3% match

Referral bonus

Flexible work schedules

Two weeks’ vacation

9 days PTO

10 Holidays

Job summary

The Ned in New York City is seeking a Host to provide exceptional service as the first point of contact for members and guests. This position involves greeting patrons, managing reservations, and maintaining a clean and organized workspace, ensuring every visit is memorable.

Ideal candidates are collaborative and detail-oriented, with a commitment to a positive experience. The Ned offers competitive compensation, career development, and various work perks, fostering a diverse and inclusive environment.

Qualifications

• Ability to greet guests and answer incoming calls.
• Organized and maintains a clean workstation.
• Capable of handling guest-related concerns effectively.

Responsibilities

• First point of contact for members and guests.
• Create reservations for the Club and other outlets.
• Support FOH team when needed.

Skills

Collaboration

Effective communication

Attention to detail

Customer-focused approach

Job description

Role: Host

Reports to: Maitre'D

Who We Are

Welcome to The Ned NoMad, a sophisticated members' club and hotel nestled in the heart of New York City. As the first international outpost of The Ned, we proudly opened our doors in Summer 2022, following the iconic debut of The Ned London in 2017.

The Property

Set in the historic Johnston Building, formerly the NoMad Hotel, our property boasts a rich legacy dating back to 1903. With design expertise from the Soho House Design team, we've lovingly preserved the building's original charm while infusing it with a fresh, contemporary style.

At The Ned NoMad, we offer an eclectic mix of exclusive and public spaces, including 167 elegantly appointed bedrooms and suites, a lively rooftop bar and terrace restaurant, a first‑floor bar, restaurant, lounge, and nightly live entertainment.

The Role

Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience at The Ned NoMad is not just memorable, but truly extraordinary.

Key Responsibilities

• Responsible for being one of the first points of contact for members while also greeting guests, answering incoming calls, and creating reservations for the Club and other food and beverage outlets.
• Demonstrate a keen eye for detail while maintaining an organized, clean, and effective workstation.
• Promote positive moments for members and guests from time of arrival through time of departure.
• Answer questions regarding menu options/specials, upcoming events, hours of operation and amenity availability/pricing.
• Maintain a clean, sanitary, and safe work environment.
• Support FOH team when needed by clearing tables for a streamlined seating experience.
• Address guest related concerns in real-time and take action that results in a positive resolution.
• Develop relationships with members and guests while also communicating notable conversations to management.
• Promote a positive atmosphere by being approachable and professional.
• Administrative tasks (i.e., properly keeping all paperwork logged and filed).
• Perform other duties as assigned by supervisor/manager.

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Long periods of sitting or standing.
• Fast paced movements occasionally required to go from one part of the club to others.
• Must be able to understand and communicate clearly with guests, members, and coworkers.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required.

Our Doors Are Yours to Open

The Ned is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Work Perks

• Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
• Referral bonus + competitive compensation
• Career development and career training
• Flexible work schedules
• Discounted family rates
• Family meals
• Two weeks’ vacation, 9 days PTO, 10 Holidays