Restaurant Manager

ELEA Restaurant; New York (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

ELEA Restaurant, un établissement de renom à New York, recherche un Restaurant Floor Manager expérimenté. Le candidat idéal doit avoir une solide connaissance du vin et une expérience en gestion de restaurant. Ce rôle clé implique la coordination des opérations, la formation du personnel et l'assurance d'une expérience client exceptionnelle. Rejoignez une équipe dynamique et contribuez à créer des moments mémorables pour nos clients.

Benefits

Health insurance

Paid time off

Paid training

Vision insurance

Qualifications

• Expérience avérée en tant que Restaurant Floor Manager.
• Connaissance approfondie du vin et des aliments.
• Compétences en service client et leadership.

Responsibilities

• Coordonner les opérations quotidiennes du restaurant.
• Assurer un service supérieur et maximiser la satisfaction client.
• Former les nouveaux employés sur les pratiques de service client.

Skills

Wine knowledge

Customer service

Food and beverage knowledge

Leadership

Motivational skills

People skills

Tools

OpenTable

SevenRooms

Job description

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We are seeking an experienced Restaurant Floor Manager with a strong understanding of wine to join our team, working alongside our General Manager. The ideal candidate will bring a solid background in food service management and a passion for delivering outstanding guest experiences.

As the Floor Manager, you will be responsible for maintaining the highest standards of service, food safety, and quality. This position demands a proactive leader with the ability to effectively manage staff, control inventory, and create a seamless dining experience for our guests.

To succeed in this role, you should have solid management experience in a fast-paced restaurant environment and a strong understanding of front-of-house operations. Your leadership will be key in ensuring that both guests and staff have a memorable experience every day.

Responsibilities

1. Coordinate daily Front of the House restaurant operations
2. Deliver superior service and maximize customer satisfaction
3. Respond efficiently and accurately to customer complaints
4. Regularly review product quality
5. Organize and supervise shifts
6. Appraise staff performance and provide feedback to improve productivity
7. Estimate future needs for goods and cleaning products
8. Ensure compliance with sanitation and safety regulations
9. Manage restaurant’s good image and suggest ways to improve it
10. Control operational costs and identify measures to cut waste
11. Promote the brand in the local community through word-of-mouth and restaurant events
12. Recommend ways to reach a broader audience
13. Train new and current employees on proper customer service practices
14. Implement policies and protocols that will maintain future restaurant operations

Skills

• MUST HAVE EFFICIENT WINE KNOWLEDGE
• Proven work experience as a Restaurant Floor Manager
• Proven customer service experience as a manager
• Extensive food and beverage knowledge (especially wine), with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software (OpenTable and SevenRooms)
• Strong leadership, motivational, and people skills

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10-hour shift
• Evening shift

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Restaurants