Restaurant Manager

Dunkin'; Myrtle Beach (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

Dunkin is seeking a Restaurant Manager in Myrtle Beach to lead a team, uphold brand standards, and drive guest satisfaction. The role emphasizes coaching, staffing, and financial management to deliver profitable top-line results.

Responsibilities include fostering a positive team environment, hiring and training staff, ensuring ServSafe compliance, and continuously improving operations to enhance guest experiences and store performance.

Qualifications

• Clear verbal and written communication in English.
• Strong math and financial management skills.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High school diploma (or equivalent).

Responsibilities

• Team Environment - foster respect, coaching, feedback, recognition, and effective communication.
• Hire, train, and develop staff; plan staffing to meet guest and business needs.
• Provide ongoing learning and develop team members.
• Lead with urgency to satisfy guests and uphold brand standards; ensure ServSafe training where applicable.
• Drive sales by executing restaurant standards and marketing initiatives; control labor and food costs.
• Ensure safety, security, and cleanliness; monitor preventive maintenance and adherence to policies.

Skills

Team leadership

Communication & coaching

Guest service focus

Staff scheduling

Lifting 50 lbs

Education

High school diploma or equivalent

Job description

RESTAURANT MANAGER

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities Include:

Team Environment - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
• Ability to lift 50 lbs. or more

You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

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