Restaurant Manager

Ontario Trillium Foundation; Miami Gardens (FL); On-site; USD 42,000 - 70,000; Full time

Job summary

Dunkin in Miami Gardens, FL is seeking an energetic Restaurant Manager to oversee daily operations, inspire the team, and drive sales and profitability while delivering a welcoming environment for guests and employees.

This leadership role focuses on guest service, team development, and restaurant operations, with responsibilities spanning brand standards, food quality, safety, and adherence to policies.

Qualifications

• Basic computer skills and familiarity with restaurant ops.
• Fluent in spoken and written English.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Lead daily restaurant operations and maintain Dunkin brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards.
• Execute company recipes, procedures, and operating systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate goals, priorities, and performance expectations to the team.
• Maintain compliance with all policies and applicable laws.
• Recruit, hire, onboard, train, and develop team members.
• Coach and mentor employees to improve performance.
• Conduct performance reviews and lead team meetings.
• Manage labor costs through scheduling; control inventory and costs.
• Oversee cash handling procedures and cash controls.
• Support franchise owner in achieving sales, profit, and budgets.
• Complete operational reports and self-assessment.

Skills

Fluent English

Leadership

Customer service

Education

College Degree preferred

Tools

POS system

Inventory software

Job description

Responsibilities Include:

We're looking for an energetic, results-driven Restaurant Manager to oversee the daily operations of our Dunkin' restaurant. In this leadership role, you'll inspire your team, maintain high operational standards, drive sales and profitability, and create a welcoming environment for both guests and employees.

If you're passionate about customer service, team development, and restaurant operations, we'd love to hear from you.

Restaurant Operations

• Lead the day-to-day operation of the restaurant while maintaining Dunkin' brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are consistently met.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate restaurant goals, priorities, and performance expectations to the team.
• Maintain compliance with all company policies and applicable federal, state, and local laws.

Team Leadership

• Recruit, hire, onboard, train, and develop restaurant team members.
• Lead by example and provide positive, hands-on leadership.
• Coach and mentor employees to improve performance and achieve operational goals.
• Conduct performance reviews and provide ongoing feedback.
• Lead team meetings and recognize outstanding performance.

Financial & Administrative Responsibilities

• Manage labor costs through effective scheduling
• Complete inventory counts and place food and supply orders.
• Control food, labor, and operating costs to maximize profitability.
• Manage cash handling procedures and maintain accurate cash controls.
• Help achieve sales, profit, and budget goals established by the franchise owner.
• Complete required operational reports and self-assessment

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred