Restaurant Manager

Ontario Trillium Foundation; New Britain (CT); On-site; USD 50,000 - 70,000; Full time

Job summary

Dunkin in New Britain, CT is seeking an energetic Restaurant Manager to oversee daily operations, drive sales, and lead a high-performing team.

Responsibilities include ensuring food quality and safety, implementing promotions, and maintaining brand standards while focusing on guest satisfaction and operational excellence.

Qualifications

• Fluent in spoken and written English.
• Experience leading teams in retail, restaurant or hospitality.
• Basic math and financial management.
• Previous leadership experience in retail, restaurant or hospitality.
• College Degree preferred.

Responsibilities

• Lead day-to-day restaurant operations while upholding Dunkin brand standards.
• Deliver outstanding guest experiences and a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation.
• Execute recipes, procedures, and operational systems.
• Implement new product launches, promotions, and training.
• Monitor guest feedback and drive improvements.
• Recruit, hire, and develop restaurant team members.
• Manage labor costs through scheduling and inventory counts.
• Control costs and maximize profitability.

Skills

English fluency

Leadership

Financial management

Retail/restaurant operations

Education

College Degree

Job description

Responsibilities Include:

We're looking for an energetic, results-driven Restaurant Manager to oversee the daily operations of our Dunkin' restaurant. In this leadership role, you'll inspire your team, maintain high operational standards, drive sales and profitability, and create a welcoming environment for both guests and employees.

If you're passionate about customer service, team development, and restaurant operations, we'd love to hear from you.

Restaurant Operations

• Lead the day-to-day operation of the restaurant while maintaining Dunkin' brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are consistently met.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate restaurant goals, priorities, and performance expectations to the team.
• Maintain compliance with all company policies and applicable federal, state, and local laws.

Team Leadership

• Recruit, hire, onboard, train, and develop restaurant team members.
• Lead by example and provide positive, hands-on leadership.
• Coach and mentor employees to improve performance and achieve operational goals.
• Conduct performance reviews and provide ongoing feedback.
• Lead team meetings and recognize outstanding performance.

Financial & Administrative Responsibilities

• Manage labor costs through effective scheduling
• Complete inventory counts and place food and supply orders.
• Control food, labor, and operating costs to maximize profitability.
• Manage cash handling procedures and maintain accurate cash controls.
• Help achieve sales, profit, and budget goals established by the franchise owner.
• Complete required operational reports and self-assessment

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred