Restaurant Manager

Ontario Trillium Foundation; Windsor Locks (CT); On-site; USD 52,000 - 72,000; Full time

Job summary

Dunkin Windsor Locks is seeking a Restaurant Manager to oversee daily operations, motivate the team, uphold brand standards, and drive sales. You will lead shifts, ensure guest satisfaction, and maintain safety and cleanliness.

This role requires strong leadership, English fluency, basic computer and financial skills, and prior leadership in hospitality. College degree preferred; apply to join a fast-paced, guest-focused environment.

Qualifications

• Excellent customer service and guest relations.
• Strong leadership and team development abilities.
• Experience managing restaurant operations and financials.
• Ability to train staff and drive performance improvements.

Responsibilities

• Lead the day-to-day operation of the Dunkin restaurant while maintaining brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are met.
• Execute company recipes, procedures, and operating systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate goals and performance expectations to the team.
• Maintain compliance with policies and laws.

Skills

Customer service

Team development

Restaurant operations

Leadership

Education

College degree preferred

Tools

Basic computer skills

Job description

Responsibilities Include:

We're looking for an energetic, results-driven Restaurant Manager to oversee the daily operations of our Dunkin' restaurant. In this leadership role, you'll inspire your team, maintain high operational standards, drive sales and profitability, and create a welcoming environment for both guests and employees.

If you're passionate about customer service, team development, and restaurant operations, we'd love to hear from you.

Restaurant Operations

• Lead the day-to-day operation of the restaurant while maintaining Dunkin' brand standards.
• Deliver exceptional guest experiences and foster a guest-first culture.
• Ensure food quality, safety, cleanliness, and sanitation standards are consistently met.
• Execute company recipes, procedures, and operational systems.
• Implement new product launches, promotions, and team training.
• Monitor guest feedback and develop action plans to improve satisfaction.
• Communicate restaurant goals, priorities, and performance expectations to the team.
• Maintain compliance with all company policies and applicable federal, state, and local laws.

Team Leadership

• Recruit, hire, onboard, train, and develop restaurant team members.
• Lead by example and provide positive, hands-on leadership.
• Coach and mentor employees to improve performance and achieve operational goals.
• Conduct performance reviews and provide ongoing feedback.
• Lead team meetings and recognize outstanding performance.

Financial & Administrative Responsibilities

• Manage labor costs through effective scheduling
• Complete inventory counts and place food and supply orders.
• Control food, labor, and operating costs to maximize profitability.
• Manage cash handling procedures and maintain accurate cash controls.
• Help achieve sales, profit, and budget goals established by the franchise owner.
• Complete required operational reports and self-assessment

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Basic math and financial management
• Previous leadership experience in retail, restaurant or hospitality
• College Degree preferred