Restaurant Manager

Virgin Hotels; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Virgin Hotels in Las Vegas is seeking a results-driven Restaurant Manager to oversee daily restaurant operations, achieve sales goals, and train staff for peak hours. The role emphasizes strong interpersonal skills and calm leadership in a fast-paced dining environment.

The manager will inspire the team, ensure health and safety standards, and drive customer satisfaction across all dining experiences at Kassi. A proven hospitality background and staffing expertise are essential.

Qualifications

• Must have 3+ years in hospitality with restaurant leadership.
• Current food handler and local certifications required.
• Ability to hire, train, and manage a restaurant team.
• Strong interpersonal and customer service skills.

Responsibilities

• Address customer complaints professionally and promptly.
• Oversee food preparation and hygiene standards.
• Ensure customer satisfaction across dining experiences.
• Manage staff scheduling and performance evaluations.
• Hire, train, and develop restaurant staff.
• Monitor inventory and purchase supplies.
• Ensure compliance with alcohol regulations.
• Maintain cost estimates for food and beverages.
• Conduct regular safety inspections.

Skills

Staff management

Leadership

Customer service

MS Office

POS systems

Windows

Outlook

Education

High school diploma

Tools

POS software

Microsoft Office

Windows OS

Outlook Email

Job description

The Restaurant Manager will oversee and manage the daily operations of the restaurant. We are looking for a results-driven restaurant manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations, and motivating staff during busy hours. To be successful as a restaurant manager you must have excellent interpersonal skills as well as experience in a restaurant environment. A good Restaurant Manager can multitask and remain calm in stressful situations. Inspire your management team and all Kassi team members to bring their very best to Kassi every day.

Requirements

THE NITTY-GRITTY (The Essential Job Duties):

• Ability to professionally address customer complaints
• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards
• Ensures customer satisfaction with all aspects of the restaurant and dining experience
• Handles customer complaints, resolving issues in a diplomatic and courteous manner
• Ensures compliance with alcoholic beverage regulations
• Estimates food and beverage costs
• Manages inventory and purchases food and supplies
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards
• Periodically evaluates restaurant equipment for repairs and maintenance, schedules for service
• Hires and trains restaurant staff
• Organizes and oversees the staff schedules
• Conducts performance evaluations that are timely and constructive
• Oversees hiring, discipline, and termination of employees in accordance with restaurant policy
• Performs other duties as assigned

WHAT IT TAKES (The Qualities We Look For)

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent organizational skills and attention to detail
• Familiarity with food handling, safety, and other restaurant guidelines
• Proficient with Microsoft Office Suite or related software

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• High school or equivalent education required
• Ability to work a flexible schedule
• 3+ years of hospitality-related experience
• 2+ years of restaurant manager or leadership experience
• Current food handler's and TAM cards and other certifications as required by federal/state/local law
• Familiar with point-of-sale computers and software
• Comfortable using a computer, navigating Windows, Microsoft Office, and Outlook Email

WOULD BE NICE TO HAVE'S

• People management, fostering teamwork, and giving feedback
• Planning
• Self-motivated
• High energy Level
• Multi-tasking
• Resolving conflict
• Verbal communication

THE WORKING CONDITIONS

• Standing and walking for long periods of time
• Lift and carry 50 lbs., carry and balance plates, carry kegs, wine and beer cases as necessary
• Stand for periods of 8-10 hours
• Communicate clearly in verbal and written English
• Bend, squat and stretch in areas of limited space to perform cleaning, organization, and other duties
• Work in an environment that is subject to varying levels of cold, heat, smoke, and sound. Incumbents are at times subject to hazards such as chemicals; proper safety precautions will be taken
• You may come into contact with pet hair or dander

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions.

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*