Restaurant Manager

Military, Veterans and Diverse Job Seekers; Lakeland (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Restaurant Manager to oversee daily Front of the House and Back of the House operations in Lakeland, FL. The role focuses on delivering superior service and maximizing customer satisfaction while maintaining compliance with sanitation and safety standards.

The ideal candidate has proven management experience in hospitality, strong cost-control skills, and familiarity with OpenTable or PeachWorks.

Qualifications

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager.
• Proven customer service experience as a manager.
• Familiarity with restaurant management software (OpenTable, PeachWorks).
• Acute financial management skills.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.

Skills

Restaurant management

Leadership

Customer service

F&B knowledge

OpenTable/ PeachWorks familiarity

Financial management

Staff training

Education

Bachelor's degree in Business Administration

Tools

OpenTable

PeachWorks

Job description

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils, and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage the restaurants good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly, and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations.

Requirements and skills

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus