Restaurant Manager

Hilton Waikiki Beach Hotel; Honolulu (HI); On-site; USD 72,000 - 87,000; Full time

Job summary

The Hilton Waikiki Beach Resort & Spa is seeking a Restaurant Manager to lead all F&B outlets, including Banquets, Restaurant, Grab & Go, Room Service and Beverage operations. The role requires being on the floor most of the time and supporting guest service efforts.

Ideal candidates will have extensive banquet and restaurant management experience in a high-volume environment, with strong leadership and organizational skills.

Qualifications

• High school graduate; some college preferred or equivalent combination of education and experience.
• 2 years restaurant manager or assistant restaurant manager experience in a comparable high-volume food and beverage service environment
• At least 3 years of banquet experience with 2 years in a supervisory capacity
• Ability to obtain Honolulu Liquor Commission Manager Card
• TB Clearance
• Certified Food Safety training (ServSafe) desired
• Certified Alcohol Awareness training (TIPS) desired
• Must have strong leadership and organizational skills

Responsibilities

• Responsible for hiring, training, scheduling and counseling of all team members in the Banquet, Restaurant, Room Service and Beverage Departments
• Responsible for the overall condition of the food & beverage outlets, storage and liquor rooms
• Plans, assigns and oversees work of team members in the 4 F&B departments
• Enforces all hotel policies including, but not limited to employee appearance, attendance and punctuality, service standards and completion of job duties
• Holds regular department meetings and communicates regarding any incentive programs
• Participates in the development of business strategies for banquet and restaurant in alignment with the overall objectives of the hotel
• Maximizes productivity by using forecasting techniques to adjust scheduling
• Creates 100% guest satisfaction by providing team members with the training and resources needed to deliver a “Can Do” attitude, service and teamwork
• Communicates necessary information with other departments and outside vendors
• Ensures satisfaction of all customers by supervising and coordinating team members, and overseeing event operations
• Ensures room is set up in accordance with customer specifications by supervising set-up staff and inspecting rooms prior to events
• Manages food and beverage service provided during banquets and meetings; ensures a high level of quality food and beverage products served
• Initiates purchase orders for specific banquet items and maintain inventory of banquet and restaurant equipment and supplies

Skills

Teamwork

Time-Management

Customer Service

Decision Making

MICROS

Critical Thinking

Education

High School

Associates

Tools

MICROS

Job description

Annual Salary: $79,448.45

The Hilton Waikiki Beach Resort & Spa is looking for a Restaurant Manager to join their team! The F&B Manager will be responsible for the overall operation of the all F&B outlets including Banquets, Restaurant, Grab & Go, Room Service and Beverage Departments. This position must be on the floor the majority of the time. The Manager is to assist with guest service in any way possible.

This position reports to the Director of Operations.

MUST HAVE OPEN AVAILABILITY! FLEXIBLE SCHEDULE IS REQUIRED! This is a FULL-TIME position. AM shifts and PM shifts required.

Job Duties:

• Responsible for hiring, training, scheduling and counseling of all team members in the Banquet, Restaurant, Room Service and Beverage Departments
• Responsible for the overall condition of the food & beverage outlets, storage and liquor rooms
• Plans, assigns and oversees work of team members in the 4 F&B departments
• Enforces all hotel policies including, but not limited to employee appearance, attendance and punctuality, service standards and completion of job duties
• Holds regular department meetings and communicates regarding any incentive programs
• Participates in the development of business strategies for banquet and restaurant in alignment with the overall objectives of the hotel
• Maximizes productivity by using forecasting techniques to adjust scheduling
• Creates 100% guest satisfaction by providing team members with the training and resources needed to deliver a “Can Do” attitude, service and teamwork
• Communicates necessary information with other departments and outside vendors
• Ensures satisfaction of all customers by supervising and coordinating team members, and overseeing event operations
• Ensures room is set up in accordance with customer specifications by supervising set-up staff and inspecting rooms prior to events
• Manages food and beverage service provided during banquets and meetings; ensures a high level of quality food and beverage products served
• Initiates purchase orders for specific banquet items and maintain inventory of banquet and restaurant equipment and supplies

Job Requirements:

• High school graduate; some college preferred or equivalent combination of education and experience.
• Must have 2 years restaurant manager or assistant restaurant manager experience in a comparable high-volume food and beverage service environment
• At least 3 years of banquet experience with 2 years in a supervisory capacity
• Ability to obtain Honolulu Liquor Commission Manager Card
• TB Clearance
• Certified Food Safety training (ServSafe) desired
• Certified Alcohol Awareness training (TIPS) desired
• Must have strong leadership and organizational skills

Hilton Waikiki Beach is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 808-921-5504 or email Cindy Fujioka at [e-mail] to let us know the nature of your request.

Qualifications

Skills

Preferred

Teamwork Advanced

Time-Management Advanced

Customer Service Advanced

Decision Making Advanced

MICROS Intermediate

Critical Thinking Advanced

Behaviors

Required

Leader : Inspires teammates to follow them

Preferred

Team Player : Works well as a member of a group

Functional Expert : Considered a thought leader on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Education

Required

High School or better.

Preferred

Associates or better.

Experience

Required

3 years: Banquet experience with 2 years in a supervisory capacity

2 years: Restaurant Manager or Assistant Restaurant Manager in a comparable high volume F&B service environment

Licenses & Certifications

Required

HI TB Clearance

Preferred

ServSafe

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.