Restaurant Manager

IHOP; Flint (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

IHOP is seeking a Restaurant Manager to oversee operations and ensure quality service. The ideal candidate will manage staff, handle guest interactions, and maintain compliance with company standards. This role offers competitive pay and opportunities for advancement.

Benefits

Competitive Pay

Flexible Hours

Paid Training

Opportunities for Advancement

Qualifications

• High school diploma or equivalent experience required.
• Ability to communicate effectively with employees and guests.

Responsibilities

• Manage front and back of house operations focusing on profitability.
• Handle guest complaints and ensure compliance with SOP.
• Supervise hiring, training, and performance appraisal.

Skills

Communication

Customer Service

Education

High school diploma

Tools

MS Excel

MS Word

Job description

The IHOP Restaurant Manager reports directly to the General Manager and supervises restaurant employees. The primary responsibilities include managing front and back of house operations with a focus on profitability and sales growth, while maintaining IHOP's standards of quality and service.

Responsibilities Include:

1. Executing annual financial, marketing, guest service, and human resource objectives as defined by IHOP SOP and the restaurant's operations plan.
2. Developing and maintaining professional relationships with employees and franchisee organization.
3. Managing the restaurant floor and engaging with guests regularly.
4. Handling guest complaints professionally and promptly.
5. Ensuring compliance with SOP regarding recruitment, training, food safety, sanitation, and security.
6. Performing supervisory duties such as hiring, training, performance appraisal, and employee discipline.
7. Completing reports and paperwork accurately and timely.
8. Maintaining personnel files with employment and legal documents.
9. Being available to work days, nights, and weekends.

Benefits:

• Competitive Pay
• Flexible Hours
• Paid Training
• Opportunities for Advancement

Requirements:

• High school diploma or equivalent experience.
• Ability to speak, read, and interpret English documents and communicate effectively with employees and guests.
• Basic computer skills including Email, MS Excel, and MS Word are a plus.