Restaurant Manager

The Whistling Kettle; City of Schenectady (NY); Vor Ort; USD 55.000 - 60.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Employee discounts

Free food & snacks

Health insurance

Paid time off

Zusammenfassung

The Whistling Kettle in the Capital Region seeks a General Manager to support owners and the kitchen manager in day-to-day restaurant operations. The GM will supervise the front-of-house team—tea tenders, greeters, bussers and cashiers—and uphold a top-quality guest experience through service excellence, cleanliness and safety.

This role requires weekend availability and willingness to travel to other locations.

Qualifikationen

• Minimum 1 year in restaurant/hospitality management or co-management.
• Weekend availability required.
• Ability to supervise front-of-house staff and coordinate scheduling.
• Willingness to travel to other locations as needed.

Aufgaben

• Provide ongoing coaching and progressive discipline to all team members.
• Ensure clear performance expectations and documentation for staff.
• Oversee day-to-day FOH operations to meet Whistling Kettle standards.
• Conduct orientation and training per company manuals and procedures.
• Create and manage weekly work schedules to meet business needs.
• Ensure cleanliness, safety, and proper sanitation across shifts.

Kenntnisse

Organization

Planning

Time management

POS literacy

Customer service

Staff coaching

Scheduling

Communication

Problem solving

Tools

POS systems

Jobbeschreibung

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off

We are seeking motivated, detail oriented and customer service focused individuals to join our management team. You'll be in regular contact with founders to help support you in any way possible!

MUST BE AVAILABLE ON WEEKENDS.

Position Summary

The primary duty of the General Manager is to assist the owners and kitchen manager in the day-to-day operations of a Whistling Kettle restaurant. The General Manager is directly accountable for the supervision, organization, and scheduling of the hourly team in the front of house including tea tenders, greeters, bussers and cashiers. This position maintains the highest quality Guest Experience through a dedication to excellence in food, beverage and service standards, cleanliness, sanitation and safety. Success is earning the loyalty of Our People and is measured in real growth in sales, profit and market share, and is the result of implementing the WOW factor of service.

Essential Tasks and Responsibilities

• Provides on-going coaching and appropriate progressive discipline to all Team Members
• Managing appropriate documentation and ensure each Team Member has clarity around their current level of performance
• Supervises day-to-day operations to ensure all standards of Whistling Kettle quality and service are achieved during each shift.
• Provides orientation and training according to all Whistling Kettle training systems, standards and manuals for new hires
• Constructs the weekly work schedule to meet the demands of the business.
• Supervises Team Members to ensure that all cleaning, maintenance, housekeeping and side work duties are accomplished in line with operations standards.
• Proactively communicates to owners and other members of the management team to share and convey information regarding the restaurant. Ensures there are no surprises.
• Maintains familiarity with all national, state, and local safety, health, and sanitation standards and ensures all Team Members are following guidelines appropriately.
• Correctly performs all duties necessary to open and close the store
• Performs effectively in all positions (barista, cashier, expo, greeter)

Required Knowledge, Skills and Abilities

• Organization, planning, and time management skills with the ability and initiative to react effectively and quickly to unexpected circumstances
• Ability to read and understand POS screens, e-mail, spreadsheets and basic office functions
• Ability to build positive working relationships and provide clear direction and feedback
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism
• Handle stress associated with responding to/solving problems
• Exercise of discretion and independent judgment, as well as a creative approach to formulating responses
• Accurately complete paperwork and reports

Availability

• Must be available weekends. Days off are generally coordinated with other managers, but we try to be consistent
• Must be able to travel to other locations

Work Experience

• A minimum of one (1) year of restaurant/hospitality experience either managing or co-managing a restaurant/kitchen. Experience should include hiring and firing / scheduling / paperwork and reporting and being the overall leader.

Physical Demands

• Must be able to constantly stand and walk for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
• Must be able to lift, handle, and carry (e.g. food, small wares, equipment, supplies and paper goods) at a minimum of 50 pounds constantly, and up to 100 pounds occasionally
• Must be able to bend, kneel, stoop, reach, and squat on a frequent basis
• Must be able to work around changing of schedules, which includes being available to work throughout the day, nights, weekends, and holidays, as required

Compensation: $55,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Good food. Good Tea. Good times.

The Whistling Kettle started in 2004 and has fast become one of the top dining destinations in the Capital Region with 3 locations.

Consistently ranked #1 tea shop, and multiple awards for our restaurants. We are always looking for motivated individuals who are eager to learn and enjoy a team based environment that aims for happy customers.