Restaurant Manager

Haven Holidays; City of Rochester (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays and in‑a‑

Free access to Haven facilities

Savings at national brands

Job summary

Haven Holidays in Rochester-area venues is seeking a Restaurant Manager to lead a JD Wetherspoons front-of-house team. You will drive service standards, manage budgets, and motivate staff to deliver memorable guest experiences.

You’ll coach, monitor performance, tackle challenges, and ensure safety and compliance while offering development opportunities and maintaining high quality dining experiences.

Qualifications

• Proven experience in roles such as Pub Manager, Restaurant Manager, General Manager, Front of House Manager or similar leadership role.
• Strong leadership and communication skills to guide a front-of-house team.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations is essential.
• Strong organisational and multitasking capabilities with budgeting experience.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns and driving a welcoming atmosphere.
• Performance Management: Monitor performance, provide feedback, coaching, and reviews.
• Resource Management: Oversee scheduling, budgets, and resources for efficiency.
• Compliance and Safety: Ensure operations comply with regulations and policies.
• Problem Solving: Resolve operational issues to keep daily operations smooth.
• Training and Development: Support team growth through training and mentoring.

Skills

Leadership

Communication

Budgeting

Health & Safety

Scheduling

Customer Service

Problem Solving

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Restaurant Manager- JD Wetherspoons

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven in our JD Wetherpoons as a Restaurant Manager! Bring your leadershipexpertiseto deliver outstanding service and unforgettable meals, creating memorable dining experiences for every guest.

As the JD Wetherspoons Restaurant Manager,you'llbe at the heart of an energetic front of house team, leading with clear direction and plenty of motivation.You'llinspire your team to hit their goals and keep uphigh standardsby showing them howit’sdone!You'llbe hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.You'llalso be the driving force behind fantastic guest experiences, continuously improving how we interact and solving any issues that pop up. Plus,you'llmake sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience:Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:Monitorindividual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management:Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety:Ensure all operationscomply withhealth and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development:Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• - Proven experience in roles such as Pub Manager, Restaurant Manager, General Manager, Front of House Manager, or a similar leadership position.
• - Strong leadership and communication skills.
• - Ability to work in a fast-paced environment whilemaintainingattention to detail.
• - Exceptional customer service and problem-solving abilities.
• - Knowledge of health and safety regulations.
• - Strong organisational and multitasking skills.
• - Experience in budgeting andfinancial management.
• - Flexibility to work evenings, weekends, and holidays.

What We Offer

• - An inclusive, supportive work environment.
• - Comprehensive training and ongoing support.
• - Career development opportunities, including fully funded qualifications.
• - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!