Maintenance Team Manager

Haven Holidays; Weymouth (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus up to 10%

50% off on-park dining

20% Haven Holidays discount

Free facility access

Discounts at national brands

Job summary

Haven is seeking a Maintenance Manager to lead our Facilities & Maintenance Hub, driving safe, efficient, and welcoming operations for guests and team members. You’ll oversee budgeting, scheduling, and contractor coordination, delivering reliable service and proactive maintenance.

You’ll foster a motivated team, provide coaching and feedback, ensure compliance with health and safety standards, and promote continuous improvement.

Qualifications

• Proven leadership and team management experience.
• Experience budgeting and managing resources in a facilities setting.
• Knowledge of health and safety regulations and compliance.

Responsibilities

• Lead, motivate, and support the Facilities & Maintenance team to meet targets.
• Ensure guest satisfaction by maintaining high service standards.
• Monitor performance and conduct regular coaching and reviews.
• Oversee scheduling, budgets, and resources for efficiency.
• Ensure operations comply with safety regulations and policies.
• Resolve operational issues promptly and training for staff.

Skills

Leadership

Budgeting

Health & safety

Customer service

Scheduling

Problem solving

Communication

Job description

Employer: Haven. Advertised by inploi, which runs Haven's careers site.

Position: Maintenance Manager

Type: Full-Time / Permanent

Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Maintenance Manager, whereyou'llsteer our maintenance operations, ensuring our facilities are safe, efficient, and welcoming for both our team and guests.

As the Maintenance Manager,you'llbe at the heart of an energetic Facilities & Maintenance Hub team, leading with clear direction and plenty of motivation.You'llinspire your team to hit their goals and keep uphigh standardsby showing them howit'sdone!You'llbe hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly.You'llbe the driving force behind exceptional maintenance operations for our facilities, continuously improving efficiency, and solving any issues that pop up. Plus,you'llmake sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management:Monitorindividual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Overseeteam scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operationscomply withhealth and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Supportteam development through ongoing training, mentoring, and creating growth opportunities.

Requirements

• - Proven experience in roles such as Maintenance Manager, Facilities Manager, or a similar leadership position, witha track recordof managing operations and overseeing external contractors.
• - Strong leadership and communication skills.
• - Ability to work in a fast-paced environment whilemaintainingattention to detail.
• - Exceptional customer service and problem-solving abilities.
• - Knowledge of health and safety regulations.
• - Strong organisational and multitasking skills.
• - Experience in budgeting andfinancial management.
• - Flexibility to work evenings, weekends, and holidays.

What We Offer

• - An inclusive, supportive work environment.
• - Comprehensive training and ongoing support.
• - Career development opportunities, including fully funded qualifications.
• - Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We're committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.