Restaurant Leader: Coach Teams, Elevate Guest Experience

Shake Shack; Austin (TX); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

Meal discounts

Corporate discounts

Medical, dental, and vision insurance

Employer paid life and disability

401k with company match

Paid time off

Parental leave

Employee assistance program

Pre-tax commuter benefits

Flexible spending accounts

Development and growth opportunities

Job summary

Shake Shack is seeking a Restaurant Manager in Austin to lead daily operations, mentor the team, and deliver the highest level of hospitality to guests. You will oversee staff training, ensure sanitation and safety compliance, and drive guest satisfaction while upholding the Shake Shack brand.

The role offers growth opportunities within a fast-growing hospitality brand and a collaborative, inclusive work environment.

Qualifications

• 2–3 years of Restaurant Management experience in a high-volume, fast-paced restaurant setting.
• Knowledge of restaurant operations, including personnel management, food planning and preparation, purchasing, sanitation and health codes.
• Aptitude for leading, coaching, and driving excellence at every level.
• Understanding of financial aspects of business operations.
• Food handler certification preferred.
• Willingness to work flexible hours.

Responsibilities

• Manage daily restaurant operations to ensure superior service and guest satisfaction
• Train team members on all aspects of the Shack operations
• Motivate and manage team members to provide highest level of hospitality
• Demonstrate leadership with a focus on coaching and achieving excellence
• Develop and implement plan to promote the brand in the local community through word‑of‑mouth and restaurant events
• Ensure compliance with sanitation and safety regulations

Job description

Shake Shack is seeking a Restaurant Manager in Austin to lead daily operations, mentor the team, and deliver the highest level of hospitality to guests. You will oversee staff training, ensure sanitation and safety compliance, and drive guest satisfaction while upholding the Shake Shack brand.

The role offers growth opportunities within a fast-growing hospitality brand and a collaborative, inclusive work environment.