Host

Sonny's Patio Pub; Nashville (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Tips

Job summary

Sonny's Patio Pub in Nashville is seeking a Host to support restaurant management by managing Open Table reservations, seating guests efficiently, and coordinating private events.

You will train new hires, answer phones, greet guests, keep the host and restroom areas clean and organized, and deliver outstanding guest service in a fast-paced, lively setting.

Candidates should be at least 18, with a high school diploma or GED preferred, and familiar with Toast POS and Open Table.

Qualifications

• Minimum of one year experience in a fast-paced restaurant/bar.
• Must be at least 18 years old.
• ServSafe Certification preferred.
• ABC Server Permit preferred.
• CPR certification and/or First Aid training preferred.

Responsibilities

• Maintain a positive, high, well-balanced energy level throughout the entire shift
• Greet guests by name, answer questions, and address concerns in a warm, professional manner
• Exhibit dependable, punctual, and trustworthy conduct
• Provide exemplary guest service on a consistent basis
• Review Open Table reservations, events, and private parties and plan the day accordingly
• Welcome guests and seat them promptly, maintaining orderly host and bathroom areas
• Assist management with guest relations for day-to-day operations

Skills

Guest service

Communication

Multitasking

Teamwork

Greet guests

Education

High School Diploma or GED

Tools

Toast POS

Open Table

Job description

HOST JOB SUMMARY

The Host position is responsible for providing organizational and operational support to the management staff for the efficient operations of the Restaurant. These duties include (1) overseeing Open Table reservations, (2) seating the dining room in an efficient manner, (3) training new employees hired as hosts, (4) answering all incoming phone calls and checking voicemails, (5) handling inquiries for private events, and (6) keeping the host and bathroom areas clean, organized, and well-stocked at all times.

HOST ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain a positive, high, well-balanced energy level throughout the entire shift
• Have strong interpersonal communication skills in order to greet guests, answer guest questions and address guest concerns in a warm, professional, and accommodating manner

• Exhibit consistently dependable, reliable, punctual, and trustworthy conduct
• Provide exemplary guest service on a consistent basis
• Daily review of Open Table reservations, special events and private parties and create a game plan for the day
• Politely welcome guests by greeting them and ensure they are seated in a timely manner
• Maintain host and bathroom areas by keeping them clean, organized, and well-stocked at all times
• Respond to all inquiries about private parties
• Assist the management team with guest relations for day-to-day operations

HOST SPECIFIC JOB KNOWLEDGE, SKILL, AND ABILITY

• Knowledge of Teamwork and Toast POS system
• Ability to read, write and speak the English language to interact with guests, the public, and coworkers
• Proficient verbal communication skills
• Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
• Strong interpersonal skills to provide overall guest satisfaction
• Superior attention to detail
• Excellent organizational skills
• Experience with Open Table
• Ability to multitask
• Ability to interact professionally at all times with guests, management team and coworkers

QUALIFICATION STANDARDS

Education

• High School Diploma or GED equivalent optional

Experience

• Minimum of one years’ experience in a fast-paced restaurant/bar preferred
• Must be at least 18 years old

Licenses or Certificates

• ServSafe Certification preferred
• ABC Server Permit preferred
• CPR certification and/or First Aid training preferred

GROOMING

All employees must wear the proper uniform and maintain a neat, clean and well-groomed appearance in accordance with the Company’s grooming standards. This policy is implemented in compliance with the Company’s obligations related to accommodating religious beliefs and practices, medical conditions and disabilities.

PHYSICAL REQUIREMENTS/WORKING ENVIRONMENT

• Must be able to work in an environment with constantly elevated temperatures
• Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees
• Must be able to lift at least 25 lbs.

OTHER

Applicants with additional language skills preferred

Compensation: $18.00 PER HOUR PLUS TIPS