Restaurant Host

Odessa Marriott Hotel & Conference Center; Odessa (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

A local hotel and conference center in Texas is seeking a Restaurant Host who will ensure prompt recognition and seating for all guests. The ideal candidate will have excellent communication skills and a strong passion for customer service. This full-time position involves assisting servers and cashiers while maintaining service standards, making it essential to have a warm and friendly demeanor.

Qualifications

• Must have strong communication skills.
• Experience in a hotel or related field is preferred.
• Ability to multi-task and anticipate needs.
• Must routinely meet deadlines in a busy hotel setting.
• Ability to handle problems calmly and work with guests and coworkers.

Responsibilities

• Greet guests and guide them to their tables.
• Comply with standards and regulations.
• Assist servers and cashiers as needed.
• Comply with hotel standards and food safety requirements.
• Assist with reservations and maintain knowledge of menus and specials.
• Attend meetings and training as required.

Skills

Effective communication

Multi-tasking

Initiative

Problem-solving

Understanding financial data

Education

High School diploma or equivalent

Job description

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Job Summary

The Host is responsible for ensuring the prompt recognition and seating of all guests in outlets as assigned and assists the servers in providing attentive, courteous, and efficient service to guests throughout their dining experience. He/she is also responsible for assisting the cashier in the collection of payment for all guest transactions.

Education & Experience

• High School diploma and/or experience in a hotel or a related field preferred.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi-task.
• Must show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Greeting guests, providing clear and accurate wait time, and guiding guests to their table.
• Comply at all times with the company's standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements as required for the position, including Food Handlers, Alcohol Awareness, Safety, etc.
• Have a passion for customer service and strong communication skills.
• Know how to prepare cashier reports at the end of the shift.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established side work checklist.
• Ability to answer the telephone according to standards.
• Have a complete knowledge of standards of service for receiving a room service order.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Assist servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Perform other duties as requested by management.
• Attend meetings/training as required by management.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Food and Beverage Services