Restaurant Host

Exemplar Luxury Group; McLean (VA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Employee discount

Job summary

Neiman Marcus in McLean, VA, is seeking a Restaurant Host to welcome guests with warmth and professionalism, guide seating, and provide attentive service in a luxury dining environment.

You will manage reservations, coordinate with servers, and maintain the host stand while ensuring a clean, orderly, and hospitable front-of-house experience for every guest.

Qualifications

• High School diploma or GED preferred.
• Knowledge of OpenTable platform.
• Excellent oral and written communication skills.
• Ability to work autonomously.
• Motivated and results-driven.
• Ability to interact graciously with the public and handle multiple duties at the same time.
• Exceptional customer service and problem-solving skills.
• "Win together" mentality.
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds.
• Associates must be willing to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Responsibilities

• Maintains presence at host stand / door to greet and seat customers.
• Monitors server performance to ensure smooth service.
• Observes proper telephone etiquette.
• Handles reservations through OpenTable (including VIPs) and inquiries about hours, specials, events, etc.
• Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic.
• Adheres to established accounting procedures for all transactions and maintains knowledge of the POS system.
• Keeps flow of service to standards (e.g., proper seating of customers to each wait station).
• Participates in daily pre-shift meetings.
• Fulfills duties that may involve lifting objects (tables, chairs, highchairs).
• Maintains cleanliness and presentability of all menus and menu covers.
• Maintains high hygiene standards (uniform, hair, nails) to avoid contamination.
• Follows posted work schedule and procedures for schedule/shift changes.

Skills

OpenTable

Customer service

Communication

Autonomy

Multitasking

Education

High School diploma or GED

Tools

OpenTable

Job description

WHO WE ARE

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

Salary Range $22.03 - $27.54*

Job Description

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

You Will Be

The Restaurant Host serves Neiman Marcus customers in a warm, accommodating, and professional manner by greeting and seating customers.

What You Will Do

• Maintains presence at host stand / door to professionally and graciously greet and seat customers
• Monitors server performance to ensure smooth service during the customers’ dining experience
• Observes proper telephone etiquette
• Handles reservations through OpenTable platform (including VIPs) and any additional inquiries regarding hours of operation, specials, events, etc.
• Organizes reservations, maximizes seating during operating hours, and optimizes staffing and customer traffic
• Adheres to established accounting procedures for all transactions, including all authorized methods of payment and maintains knowledge of the POS system
• Keeps flow of service to standards (e.g., proper seating of customers to each wait station)
• Participates in daily pre-shift meetings
• Fulfills duties that may involve lifting objects (e.g., tables, chairs, highchairs, etc.)
• Maintains cleanliness and presentability of all menus and menu covers
• Maintains the highest level of hygiene standards to include, but not limited to:
• Clean, pressed uniform jacket and accompanying clothing and shoes
• Clean and professionally styled hair and nails, maintained to avoid food contamination risks
• Adheres to posted work schedule and follows established procedures for schedule and shift changes

What You Will Bring

• High School diploma or GED preferred
• Knowledge of OpenTable platform
• Excellent oral and written communication skills
• Ability to work autonomously
• Motivated and results-driven
• Ability to interact graciously with the public and handle multiple duties at the same time
• Exceptional customer service and problem-solving skills
• \"Win together\" mentality
• Role requires standing, bending, climbing stairs, and lifting and carrying 35 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays

Your Life And Career At Neiman Marcus

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)

Salary And Other Benefits

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits

We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

An amazing employee discount

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Exemplar Luxury Group EEO Statement

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.