Restaurant Host

Hyatt Hotels Corporation; Houston (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Thompson Houston, managed in part by Hyatt Hotels Corporation, is seeking a Restaurant Host to welcome guests, seat parties, and enhance the dining experience at our new Thompson Houston venue. The role focuses on delivering friendly, efficient service and maintaining Forbes standards in a fast-paced luxury setting.

Ideal candidates will have at least 1 year of supervisory F&B experience, a Texas Food Handler’s Card, and TABC certification, with strong verbal and written communication skills and

Qualifications

• Must have Texas Food Handler’s Card and TABC certification.
• Minimum of 1 year of F&B supervisory experience is preferred.
• Refined verbal and written communication skills.
• Must be able to work in a fast-paced environment.

Responsibilities

• Welcome guests in a warm and friendly manner, setting the tone for their dining experience.
• Manage table assignments and seating to optimize flow and guest satisfaction.
• Provide guests with menu recommendations and detailed knowledge of offerings.
• Lead, train, and support other hosts/hostesses to meet service standards.
• Coordinate with management to implement seating strategies and manage waitlists.
• Address guest concerns promptly and professionally.

Job description

Close Inclusive Collection Job Postings Notification

"Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."

Thompson Houston is now recruiting for Restaurant Hosts. Join our hotel team at our new destination restaurant concept within Thompson Houston Hotel. This position is available to start immediately. The 3-meal dining venue includes an expanded 1-acre pool deck serving hotel guests and residents, luxury cabanas, private event spaces, indoor-outdoor dining areas and the best views of downtown. This restaurant is managed by Thompson Houston Hotel and Hyatt Hotels Corporation.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Thompson Restaurant Host is responsible for creating a positive first impression and enhancing the dining experience by providing friendly, efficient service. This leadership role involves welcoming guests, managing table accommodations, offering menu recommendations, and ensuring guest satisfaction. If you have experience as a restaurant host or hostess, your skills will be highly valued in this position.

Responsibilities

• Welcome guests in a warm and friendly manner, setting the tone for their dining experience.
• Manage table assignments and seating arrangements to optimize the dining room flow and guest satisfaction.
• Provide guests with menu recommendations and share knowledge about the restaurant’s offerings.
• Act as the final point of contact for guests, ensuring all their dining needs are met and their experience is satisfactory.
• Lead, train, and support other greeters and hosts/hostesses, ensuring they are equipped to meet service standards.
• Coordinate with the restaurant management team to implement efficient seating strategies and manage waitlists.
• Address and resolve any guest concerns promptly and professionally.
• Maintain a thorough knowledge of the restaurant's menu, special promotions, and operational details.
• Ensure that the greeter stand is organized and that an adequate stock of backup menus are readily available.
• Ensure that opening and closing greeter checklists and duties are being completed.
• Adhere to all sequence of service steps with a focus on maintaining Forbes Standards.
• A true desire to satisfy the needs of others
• Must be able to work in a fast-paced environment
• Valid Texas Food Handler’s Card and TABC certification
• Must have flexible work availability to include mornings, evenings, weekends, and holidays
• Refined verbal and written communication skills
• Minimum of 1 year of F&B supervisory experience is preferred
• Wine/beverage knowledge in an upscale environment preferred
• Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader

This is a great opportunity to use your restaurant host or restaurant hostess job experience to begin a career at Hyatt.

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