Restaurant Host

Mainsail Lodging & Development; Fort Myers (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Mainsail Lodging & Development is seeking an energetic Host/Greeter for Beacon Rooftop dining in Fort Myers, FL. The role welcomes guests, seats them efficiently, and supports service staff to deliver a superior dining experience.

Requirements include a High School diploma, hospitality or host experience, excellent customer service, and comfort with tablets and the MICROS POS system. The job emphasizes teamwork and professional presentation.

Qualifications

• High School diploma or higher.
• Hospitality experience preferred, especially as a host.
• Excellent customer service and communication skills.
• Able to use tablets/iPads and related tech.
• Willingness to assist with menu changes when needed.

Responsibilities

• Greet and seat guests promptly with a warm, friendly welcome.
• Interact with guests hospitably and informatively.
• Use rotation method to ensure fair seating.
• Maintain cleanliness of the front of the restaurant.
• Communicate seating details to servers; assist as needed.
• Attend monthly meetings and daily standups; follow training procedures.
• Operate MICROS POS and support daily station scheduling.

Skills

Customer service

Communication skills

Hospitality experience

Teamwork

Technology fluency (tablets)

Physical stamina

Education

High School diploma

Tools

MICROS POS

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

Beacon Host will be responsible for greeting and seating all guests in the Beacon Rooftop dining areas to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience.

Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position.

Essential Functions

• Welcome each guest genuinely and seat them as quickly as possible
• Ability to converse with guests in a friendly, hospitable and informative manner
• Use a rotation method to ensure seating is fair
• Report to work on time and in proper uniform/approved attire
• Work as a team with all team members within the hotel
• Check greeter station assigned for cleanliness of area
• Ensure the front of the restaurant is clean and all objects are dust free
• Check all tables to ensure they are set up and ready to be seated with guests
• Communicate to servers when seating tables
• Assist servers when necessary
• Have knowledge of all areas within the hotel
• Ability to communicate to managers the flow of private dining rooms
• Observe flow of the private dining rooms
• Assist in the detailing of tables and remove items not in use, extra place settings should be removed
• Never solicit tips
• Attend monthly department meetings and daily stand ups
• Perform other duties as management requests to service our guests.
• Ability to use POS (point of sale) system MICROS
• Assist managers with daily duties such as scheduling of stations
• Follow the procedures addressed in the training manual

Qualification Standards

Education & Experience

• High School diploma or higher
• Previous hospitality experience preferred, at least one-year host position in the Southwest Florida area preferred
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology e.g. tablets, iPads
• Ability to assist with menu revisions when needed

Physical Demands

• Ability to sit or stand for extended periods of time
• Ability to communicate clearly
• Ability to lift 20 lbs. or more
• Corrected vision to normal range
• Long hours sometimes required

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress towards deadlines
• Manage differing personalities within the office, the hotel and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.