Restaurant Host

Grand Harbor Resort; Dubuque (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Grand Harbor Resort in Dubuque, IA is seeking a Part Time Host/Hostess to greet guests, seat them promptly, manage waits, answer phones, and assist with take-out orders. You will help keep the front-of-house running smoothly and provide a welcoming, professional experience in a busy restaurant.

This position offers flexible scheduling, with potential nights, weekends, and holidays. You’ll work with a friendly team in a fast-paced environment, delivering attentive guest service from arrival to

Qualifications

• Friendly, outgoing and professional demeanor.
• Strong customer service and communication skills.
• Ability to stay calm and courteous in busy or stressful situations.
• Dependable attendance and punctuality.
• Ability to work with minimal supervision.

Responsibilities

• Greet guests as they arrive and seat them promptly.
• Manage guest seating preferences and maintain an accurate wait list.
• Inform guests of wait times and notify them when tables are ready.
• Provide menus and answer guest questions about the restaurant.
• Answer the telephone and respond to guest inquiries.
• Take, enter, package, and process payment for take-out orders.
• Assist servers by refilling beverages, clearing plates, and responding to guest needs.
• Maintain cleanliness of the lobby, host stand, and restrooms.
• Monitor restroom supplies and cleanliness.
• Follow all health, safety, sanitation, and security standards.
• Comply with all applicable laws regarding the service of alcoholic beverages.
• Offer a friendly parting comment to departing guests.
• Perform other guest service duties as assigned.

Skills

Customer service

Communication

Calm under pressure

Reliability

Self-motivation

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Part Time Grand Harbor - Restaurant, Dubuque, IA, US

As a Host/Hostess, you are the first and last impression for our guests. You’ll welcome guests with a friendly attitude, manage seating and wait lists, answer phones, assist with take-out orders, and help keep the front-of-house running smoothly. This role is perfect for someone who enjoys working with people in a fast-paced restaurant environment.

What You’ll Do

• Greet guests as they arrive and seat them promptly
• Manage guest seating preferences and maintain an accurate wait list
• Inform guests of wait times and notify them when tables are ready
• Provide menus and answer guest questions about the restaurant
• Answer the telephone and respond to guest inquiries
• Take, enter, package, and process payment for take-out orders
• Assist servers by refilling beverages, clearing plates, and responding to guest needs
• Maintain cleanliness of the lobby, host stand, and restrooms
• Monitor restroom supplies and cleanliness
• Follow all health, safety, sanitation, and security standards
• Comply with all applicable laws regarding the service of alcoholic beverages
• Offer a friendly parting comment to departing guests
• Perform other guest service duties as assigned

What We’re Looking For

• Friendly, outgoing, and professional demeanor
• Strong customer service and communication skills
• Ability to stay calm and courteous in busy or stressful situations
• Dependable attendance and punctuality
• Ability to work with minimal supervision

Schedule

• Flexible scheduling based on restaurant needs
• Must be able to work nights, weekends, and holidays

Physical Requirements

This position requires regular movement throughout the shift, including:

• Standing and walking for extended periods
• Reaching, bending, and light cleaning
• Lifting and carrying items up to 30 pounds (such as glassware racks or trays)
• Working efficiently in a fast-paced environment
• Primarily climate-controlled dining areas
• Occasional exposure to kitchen heat and humidity when assisting with take-out orders
• Use of cleaning products
• Frequent interaction with guests and team members

Appearance Standards

• Must maintain a neat, clean, and professional appearance in accordance with company dress code