Host

BOURBON & BONES - OLD TOWN; Scottsdale (AZ); On-site; USD 17,909,000 - 24,797,000; Full time

Benefits offered by this job

Accrual up to 40 hours of PTO

Dining Discounts – 50% off meals

Corporate Shoe Program

Competitive Pay

Flexible Scheduling

401(k)

Medical & Prescription

Dental & Vision

Health Savings Account (HSA)

Wellness Program

Discount Pet Care Plan

Job summary

Bourbon & Bones - Old Town in Scottsdale is seeking a friendly Host to greet guests, manage the waiting list, and seat patrons. You will support servers and keep the entrance area inviting while learning the restaurant's POS systems.

Flexibility is required for evenings, weekends, and holidays. The role emphasizes outstanding customer service, teamwork, and knowledge of the menu and allergens to assist guests accurately.

Qualifications

• Customer service experience in hospitality.
• Excellent interpersonal and communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and time-management abilities.
• Attention to detail when seating guests and handling information.
• Knowledge of food and beverage menus and allergens a plus.
• Must be able to work evenings, weekends, and holidays.
• Food Handlers Certification required.

Responsibilities

• Greet and welcome guests.
• Manage waiting list and seating to maximize capacity.
• Maintain a clean, inviting entrance area.
• Accurately estimate and communicate wait times.
• Coordinate reservations and record relevant information.
• Escort guests to tables and present menus.
• Collaborate with servers and kitchen staff for smooth turnover.
• Ensure tables are cleaned and prepared for next guests.
• Address guest inquiries and escalate issues when needed.
• Maintain knowledge of the menu and specials.
• Adhere to health and safety regulations.
• Assist with cashiering and payments.

Skills

Customer service

Interpersonal skills

Communication

Work under pressure

Organization

Multitasking

Attention to detail

Menu knowledge

Flexibility

Cash register software

Education

16 years old minimum

High school diploma preferred

Experience in high-volume restaurant

Tools

Aloha POS

Hot Schedule

Paylocity

Job description

Description

Job Summary:

As a Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a smooth dining experience. Your excellent customer service skills and ability to multitask in a fast-paced environment will contribute to the overall success of our restaurant.

Duties/Responsibilities:

• Greet and welcome guests as they arrive at the restaurant with a friendly and positive attitude.
• Manage the waiting list and seating arrangements to maximize seating capacity and minimize wait times.
• Maintain a clean and organized entrance area, ensuring it is inviting and presentable for guests.
• Communicate effectively with guests and accurately estimate wait times, providing them with updates as needed.
• Assist in coordinating reservations, ensuring all relevant information is recorded accurately.
• Escort guests to their tables, presenting menus and informing them of daily specials and promotions.
• Collaborate closely with servers and kitchen staff to ensure smooth communication and efficient table turnover.
• Monitor dining areas to ensure tables are cleaned and prepared for the next guests in a timely manner.
• Respond promptly to guest inquiries, concerns, and complaints, escalating issues to management when necessary.
• Maintain a comprehensive knowledge of the restaurant's menu, including ingredients, preparation methods, and allergen information.
• Uphold high standards of cleanliness, safety, and hygiene throughout the restaurant, adhering to all health and safety regulations.
• Collaborate with the management team to improve guest satisfaction, resolve conflicts, and implement service enhancements.
• Assist with cashiering duties, including handling cash transactions and processing payments accurately.
• Stay updated on current promotions, events, and offerings to provide accurate information to guests.
• Perform other duties as assigned by the management team to support the smooth operation of the restaurant.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Proven experience in a customer service role, preferably in the hospitality industry.
• Excellent interpersonal and communication skills, with the ability to provide exceptional customer service.
• Ability to work well under pressure in a fast-paced environment, while maintaining a professional demeanor.
• Strong organizational and multitasking skills, with the ability to prioritize and manage time effectively.
• Attention to detail and a high level of accuracy in handling guest information and seating arrangements.
• Knowledge of food and beverage menus, including allergen information, is a plus.
• A positive and team-oriented attitude, with a strong work ethic and a willingness to learn.
• Must be able to work flexible hours, including evening, weekends, and holidays.
• Must have a valid Food Handlers Certification
• Ability to learn cash register software used by bar or restaurant POS – Aloha, Hot Schedule, Paylocity

Education and Experience:

• Must be at least sixteen years old.
• High school diploma or equivalent (preferred).
• Previous experience in a high-volume restaurant environment is preferred.

Physical Requirements:

• Capable of standing for extended periods, lifting and carrying trays, and performing tasks that involve bending, stooping, and reaching.
• Must be able to lift at least 15 pounds.

Benefits & Perks:

• Accrual up to 40 hours of PTO
• Dining Discounts – 50% off your meal at any Cold Beers & Cheeseburgers and 25% off your meal at any Bourbon & Bones
• Corporate Shoe Program through Shoes for Crews and Skechers
• Competitive Pay
• Flexible Scheduling
• 401(k)

Full – Time employees are eligible for the following additional benefits:

• Medical & Prescription
• Dental & Vision
• Health Saving Account (HSA)
• Wellness Program
• Discount Pet Care Plan