RESTAURANT HOST

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

PENN Entertainment's Hollywood Casino at Greektown in Detroit is seeking a Host/Hostess to seat guests promptly and warmly, balancing tables across the lounge and ensuring smooth service.

You will greet guests, answer phones, assist guests, handle initial concerns, and maintain a safe, welcoming environment. English communication and basic math are essential; experience in guest service highly valued.

Qualifications

• Experience providing friendly guest service in a fast-paced environment.
• Ability to read, write, and communicate verbally in English.
• Ability to perform basic math.

Responsibilities

• Greet and seat restaurant guests promptly and kindly.
• Answer phones and direct calls appropriately.
• Ensure guests are attended in each area and assist as needed.
• Handle initial guest complaints and inform manager on duty.
• Maintain a safe environment for staff and guests.
• Stay updated on casino events and hours of operation.

Skills

Customer service

Communication

English proficiency

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers. Essential Functions - Greet and seat all restaurant guests - Answer phones and direct call appropriately - Ensure guests in each area are being properly attended - Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty - Ensure a safe environment for fellow Team Members and Guests - Remain up-to-date on casino events and hours of operation - Utilize proper procedures and documentation for transactions - Attend meetings as scheduled - Other job related duties as assigned

BRING US YOUR BEST.

• Understand and comply with all company and departmental rules and regulations, policies and procedures - Skill in establishing and maintaining effective working relationships with staff - Ability to read, write, and communicate verbally in English. Ability to perform basic math

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.00