Restaurant GM - Stadium Sports Bar

Belterra Park Cincinnati; Cincinnati (OH); On-site; USD 85,000 - 120,000; Full time

Job summary

Boyd Gaming Corporation is seeking a General Manager to lead all outlets operations, including back and front of house, marketing, sales, finance, HR and maintenance. You will mentor teams, control costs, and drive service excellence to create memorable guest experiences and strong financial results.

The GM will enforce food safety standards, direct staffing and training, and partner with sales and marketing to plan budgets.

Qualifications

• Bachelor’s degree in Business Management or Hospitality.
• At least 5 years of experience in a Food and Beverage leadership role.
• Ability to train, mentor, and develop teams.
• Ability to manage and compel groups to perform at high levels.
• Strong analytic, communication, and organizational skills.

Responsibilities

• Manage all financial operating expenses including budget, P&L, labor costs and cost of goods.
• Lead all aspects of the operation: staffing, training, team relations, and service timing.
• Develop annual plans and budgets for operations, marketing, sales, and HR.
• Ensure outlets meet highest standards for food safety and sanitation.
• Oversee schedules for Food Server, Host/Cashier, Busser/Runner, and Bartender.
• Oversee guest experience, resolve issues, and deliver memorable moments.

Skills

Team leadership

Training & development

Communication

Data analysis

Organizational skills

Energy and enthusiasm

Education

Bachelor’s Degree in Business Management or Hospitality

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

This position will be responsible for the management of all functional areas of the outlets business including: food and service operation operations (inclusive of Back of House and Front of House), marketing, sales, finance, human resources, administration, maintenance and repair. The GM must have the ability to effectively interact and communicate with guests and team members. The GM must also act as a leader in the development and motivation of the team members while creating an environment that encourages ownership and accountability.

Qualifications

These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position

Financial/Operations

• Manage all financial operating expenses; budget, P&L, labor costs, controllable expenses, and cost of goods
• Maximize daily sales and effectively manage costs and labor
• Lead all aspects of the operation: staffing, training, team member relations, repair and maintenance, cleanliness, organization, service timing, quality product, and administration.
• Work with respective areas to develop annual plans and budgets for operations, marketing, sales, and HR functions.
• Responsible for ensuring all outlets have the highest standards for food safety and sanitation
• Conduct periodic outlet performance audits; providing feedback on food and beverage quality, consistency of service standards and safety and sanitation
• Oversight of BEO’s with Sales and Marketing.
• Oversight of Food Server, Host/Cashier, Busser/Runner, and Bartender schedules.

Guest Service

• Ultimately responsible for all aspects of the guest visit and the quality of experience that the team delivers to the guest, i.e. product, timing, service. This includes, communicating with team members and leaders on guest feedback and resolving issues directly with guests.
• Responsible to take proactive approach to guest relations, i.e. time spent on floor interacting with guests, table visits, etc.
• Empower leaders and team members to deliver the memorable magical moments
• Ensures the highest level of quality and standards

Human Resources

• Ensure team member engagement is maintained at a high level
• Lead all aspects of team member relations including, but not limited to, hiring, coaching, recognizing, and evaluating team members and leaders.
• Provide ongoing direct and honest feedback to team members regarding individual performance
• Establishes operational guidelines for the recruitment and retention of outlet team members

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

These skills and abilities are typically acquired through a Bachelor’s Degree in Business Management or Hospitality and at least 5 years of experience in a Food and Beverage leadership role, or an equivalent combination of training, education and experience which demonstrates the ability to perform the duties of the position.

• Ability to train, mentor, and develop teams
• Ability to manage and compel groups of team members to perform at their highest levels
• Ability to lead though influence and obtain support from direct reports, peers, or supervisors in order to accomplish a task or goal
• Ability to analyze and interpret data/information
• Must be able to demonstrate excellent verbal and written communications skills
• Must have excellent organizational skills and be able to complete several ongoing activities, projects, or assignments to meet deadlines
• Ability to demonstrate a high level of energy and enthusiasm

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.)

Possession of, and ability to obtain and maintain a valid drivers and gaming license within assigned state of employment and other jurisdictions

Must successfully pass background check

Must successfully pass an alcohol and drug screening

Must be 21 years of age

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.