Restaurant GM: Profit & Guest Experience Leader

gfsapplegreen; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Applegreen USA operates Burger King locations across South Carolina. The Restaurant General Manager leads daily restaurant operations focused on profitability, guest satisfaction, people development, and adherence to brand standards.

Reporting to the District Manager, the GM oversees a team of assistant managers and crew, drives P&L performance, staffing, training, and local marketing to maximize sales and guest experience.

Qualifications

• Must be at least 18 years old.
• Strong understanding of P&L management and drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills and understanding of guest service principles.
• Available to work flexible schedule including days, evenings, weekends and holidays to meet the needs of the business.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
• Comfortable working in a fast-paced environment.
• Ability to interact in a positive and professional manner with guests and co-workers.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• High School Diploma or GED
• 1-2 years of previous quick service restaurant experience, experience in management preferred.

Responsibilities

• The GM has overall responsibility for managing the daily operations of a single restaurant.
• Has primary accountability for the restaurant profit and loss (P&L) and actively manages towards desired financial outcomes.
• Drives sales through proactive guest service, people development and operations management
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Enhance guest experience by developing a prompt action plan to address and resolve any guest issues or concerns.

Skills

P&L management

Leadership

Guest service

Scheduling

Regulatory compliance

Office software

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Teams

Outlook

Job description

Applegreen USA operates Burger King locations across South Carolina. The Restaurant General Manager leads daily restaurant operations focused on profitability, guest satisfaction, people development, and adherence to brand standards.

Reporting to the District Manager, the GM oversees a team of assistant managers and crew, drives P&L performance, staffing, training, and local marketing to maximize sales and guest experience.