Restaurant General Manager - Profit & Guest Experience Leader

gfsapplegreen; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

Applegreen USA is recruiting a Restaurant General Manager for a Burger King location in South Carolina. The GM will lead daily operations, drive profitability, and focus on guest satisfaction, people development, and operational excellence.

Reporting to the District Manager, the GM will supervise an Assistant Manager, Hourly Shift Leaders, and Crew Members, ensuring compliance with laws and brand standards while maintaining a high-performing team in a fast-paced environment.

Qualifications

• Must be at least eighteen (18) years of age.
• Strong understanding of P&L management and drivers of restaurant profitability.
• Ability to prioritize own and others’ work and time to meet deadlines and objectives.
• Demonstrated leadership skills and understanding of guest service principles.
• Available to work flexible schedule including days, evenings, weekends and holidays to meet the needs of the business.
• Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
• Comfortable working in a fast-paced environment.
• Ability to interact in a positive and professional manner with guests and co-workers.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• High School Diploma or GED
• 1-2 years of previous quick service restaurant experience, experience in management preferred.

Responsibilities

• The GM has overall responsibility for managing the daily operations of a single restaurant.
• Has primary accountability for the restaurant profit and loss (P&L) and actively manages towards desired financial outcomes.
• Drives sales through proactive guest service, people development and operations management.
• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility.
• Enhance guest experience by developing a prompt action plan to address and resolve any guest issues or concerns.
• Identifies and interacts with the community to engage prospective guest and execute on local marketing initiatives.
• Inspires the restaurant team by effectively managing individual and team recognition programs.
• Provides coaching and feedback to all direct reports to increase the restaurant team’s capabilities and raise restaurant performance.
• Manages restaurant labor using optimal Manager staffing and Team Member scheduling.
• Enforces compliance with government regulations, employment laws and BKC policies while upholding operational and brand standards.
• Performs duties of the Assistant Manager and Hourly Shift Supervisor when necessary

Skills

P&L management

Leadership

Guest service

Scheduling

Communication

Time management

Microsoft Office

Flexibility

Customer interaction

Staff development

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Teams

Outlook

Job description

Applegreen USA is recruiting a Restaurant General Manager for a Burger King location in South Carolina. The GM will lead daily operations, drive profitability, and focus on guest satisfaction, people development, and operational excellence.

Reporting to the District Manager, the GM will supervise an Assistant Manager, Hourly Shift Leaders, and Crew Members, ensuring compliance with laws and brand standards while maintaining a high-performing team in a fast-paced environment.