Restaurant GM - Lead People, Profit & Guest Experience

Lou Malnati's Pizzeria; Cary (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Lou Malnati's Pizzeria in Cary, IL is seeking a General Manager to lead the Carry Out operation and drive guest satisfaction. You will oversee staff, scheduling, and daily cash handling while coordinating promotions and catering orders.

The ideal candidate will have strong leadership, effective communication, and the ability to align operations with company values. This role requires flexibility for varied hours, holidays, and potential rotation to other locations.

Qualifications

• Requires leadership experience in a restaurant setting.

Responsibilities

• Shapes the culture of the Carry Out and fosters high employee engagement and guest satisfaction.
• Achieve budgeted financial goals including income, sales, costs, and P&L management.
• Interview, hire, train, and develop Carry Out team members; conduct performance appraisals, discipline, and termination as needed.
• Supervise Carry Out Manager and assume ultimate responsibility in these areas.
• Create positive guest experiences and assist guests as needs arise per company guidelines.
• Develop plans to continually improve guest satisfaction scores.
• Implement and supervise cash handling, balancing, and daily deposits.
• Schedule Carry Out staff cost-effectively.
• Coordinate events, catering drop-offs, and carry out orders; run store promotions.
• Maintain sanitation and cleanliness per guidelines.
• Manage inventory, purchasing, and receiving per guidelines.
• Monitor service and food quality.
• Oversee store repairs and safety concerns.
• Provide timely feedback on service failures or guest concerns.
• Prepare location daily for business needs including kitchen, prep, and cleanliness.
• Lead and attend weekly, monthly, and ad-hoc meetings.
• May delegate responsibilities with DM approval.
• Any other responsibilities as assigned.

Skills

Leadership

Communication

Guest service

Team member orientation

Conflict resolution

Productivity

Labor planning

Computer systems

Flexibility

Training & development

Process improvement

Education

Bachelor’s degree (preferred)

High School Diploma or GED

Job description

Lou Malnati's Pizzeria in Cary, IL is seeking a General Manager to lead the Carry Out operation and drive guest satisfaction. You will oversee staff, scheduling, and daily cash handling while coordinating promotions and catering orders.

The ideal candidate will have strong leadership, effective communication, and the ability to align operations with company values. This role requires flexibility for varied hours, holidays, and potential rotation to other locations.